Spixii and Socotra have partnered to enable insurers to integrate Spixii’s conversational process automation with Socotra’s core platform to deliver superior customer experiences.
Spixii’s conversational process automation empowers insurers to create and maintain end-to-end customer-facing processes. Through a conversation powered by intelligent chatbots, customers can get quotes for insurance products, renew existing policies, log a claim, and even inquire about existing ones.
The integration between Spixii and Socotra enables conversational processes built in Spixii to read and write information directly into Socotra, based on logic configured by insurers. Providing conversational and process analytics, Spixii said it helps insurers rapidly enhance customer-facing processes and ensure the quality of data being transferred to Socotra.
Built on open APIs and a cloud-native architecture, Socotra said it empowers insurers to rapidly launch, integrate, and scale innovative insurance products with minimal effort and expense. In 2021, 17 InsurTechs chose Socotra instead of building their own policy cores or using legacy providers.
Renaud Million, CEO at Spixii, said, “Delivering value to customers while optimising combined operating ratio is crucial to insurers. As customers adopt digital channels, a fundamental shift in executing processes is happening and creating the need to have end-to-end solutions with robust connections. This is exactly why we partnered with Socotra.”
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