Industry News

Root Inc refinances $200m term loan facility with BlackRock to boost financial flexibility

Root Inc refinances $200m term loan facility with BlackRock to boost financial flexibility

Root, the Columbus, Ohio-based parent company of Root Insurance Company, has announced a successful refinancing of its term loan facility. The capital was supplied by...

Applied Underwriters takes on the space insurance market with new leadership

Applied Underwriters Aerospace, a division of Applied Underwriters, is making a strategic move to expand its footprint in the space insurance market.Applied Underwriters Aerospace, a division of Applied Underwriters, is making a strategic move to expand its footprint in the space insurance market.
Nasdaq

Nasdaq’s AI integration streamlines risk management for banks and insurers

Nasdaq has unveiled an machine learning methodology designed to revolutionize risk calculations and predictive analytics in the financial industry.

Kalepa’s AI copilot set to propel Bishop Street underwriters into future of InsurTech

Bishop Street Underwriters, owned by RedBird Capital Partners, collaborates with InsurTech pioneer Kalepa to leverage innovative AI technologies for enhancing underwriting decisions.
Responding to governance events, like audits, investigations and e-discovery, in the era of unified communications and collaboration (UCC) is hard. IT stakeholders, such as those responsible for compliance archive storage and architecture, responding to search requests from compliance and legal, are overwhelmed by the volume and complexity of today’s modern communications and by the constraints of heritage archiving investments. Unfortunately for those involved, both on the IT and compliance/legal side, search and discovery might consist of a “best guess” effort making it challenging to identify risk or wrongdoing, form a judgment on the merits of a case and at its worse, suffer fines, sanctions, negative verdicts and damage to the organization’s brand and reputation. The volume of communications for today’s organizations come in the form of textual communications like email, chat, SMS, documents, voice communications and even visual communications like whiteboards or video. In a large organization, with thousands of employees working across multiple communications platforms, content growth can be exponential. UCC content is also complex. Textual content like chat and email can be embedded with emojis, reactions, images, memes, file attachments and more. All of this needs to be searched and analyzed for potential risk and signals of intent during a digital conversation as rogue users can look to obfuscate their communications behind these tools. Users today often context switch between multiple applications during a conversation. What starts out as a virtual meeting can segue to SMS, a phone call, an email or other forms of communication. In addition, chat conversations can be persistent and take place over days, weeks, months, even years, making it very difficult to encapsulate conversation patterns, relationships, intent and more. Finally, adding to the complexity level, UCC platforms are increasingly meshed, meaning they provide the ability to switch to a different modality (voice, video, etc.) or even a different platform for doing so. How can compliance IT teams keep up? Legacy approaches to managing regulated data - such as email and voice archives - are struggling to adapt to today’s modern communication requirements. These archive systems can serve as containers for regulated information to be safeguarded and locked away, but with enormous and numerous trade offs. These include redundant costs, loss of productivity, and increasing complexity, as they grapple to meet the constant evolution of changing UCC platforms and their continual improvements and feature additions. Responding to governance events can also mean that compliance IT stakeholders must pivot between these archive silos, conducting multiple search attempts and results and manually assembling a case or data investigation set. In addition, legacy systems lack the capability to capture and retain communications with full context across all UCC modalities, making it very difficult for compliance, legal and risk teams to piece together a digital conversation that as mentioned, can encompass text, voice and visual communications. Keyword search, the historical and primary means of navigating archived email conversations, is inadequate as a standalone capability in the face of today’s volume and complexity challenges, making it challenging to respond to external and internal requests for information. All of this is compounded by constrained time frames, such as when dictated by a judge’s or regulatory body’s order. UnifiedComms_Laptop In response to this, Theta Lake has developed Unified Search, Discovery and Replay. With it, organizations can: Efficiently aggregate all of the necessary data, across different modalities, meshed environments and timelines providing a complete “big picture” Deliver a unified view of a user across their various digital identities, to eliminate gaps during investigations Identify conversation patterns and outliers/suspicious patterns in communications to enable further drill down Review associated documents and access patterns and histories associated with communications investigations Theta Lake Unified Search, Discovery and Replay uses a variety of technologies, including Generative AI, visualizations, dashboards and digital identity mapping along with rapid and accurate keyword search to help organizations produce the necessary records and search results, without over collecting data to help compliance, legal and risk management teams respond quickly to governance events.

Pouch Insurance unleashes multilingual AI tool

Pouch Insurance, leveraging the capabilities of the INSTANDA no-code insurance platform, has introduced a pioneering AI assistant named 'Goodie'.
Fuse Fleet launches Australia's first fleet ESG reporting tool with AI

Fuse Fleet launches Australia’s first fleet ESG reporting tool with AI

Fuse Fleet, a pioneering Australian insurance provider, has introduced the nation's first ESG reporting tool tailored for fleets, leveraging advanced AI technology from data analytics firm Greater Than.
The strategic advantage of unified loss control and policy admin systems

The strategic advantage of unified loss control and policy admin systems

In the competitive world of insurance, the profitability of underwriting is closely linked to informed decision-making that efficiently mitigates risks and optimizes loss ratios. Traditional barriers, primarily the compartmentalisation of data, often hinder this objective.
Six ways tech is revolutionising M&A for insurers

Six ways tech is revolutionising M&A for insurers

Mergers and acquisitions (M&A) have long been pivotal strategies for growth within the insurance sector, enabling firms to expand their market presence, enter new territories, and secure competitive advantages.
Maximising retention and safety in insurance with service-oriented strategies

Maximising retention and safety in insurance with service-oriented strategies

The insurance sector is witnessing a paradigm shift as carriers move beyond conventional loss control surveys to embrace service-oriented strategies. This evolution is fueled...

Howden, FullCircl team to boost client experience and streamline compliance costs

Howden, a global insurance intermediary group, has joined forces with FullCircl, a software provider specialising in accelerating growth for insurance brokers while embedding compliance seamlessly.
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News Stories

Customer retention is more than just a metric in the insurance sector—it underpins profitability and sustainable growth. As the industry evolves and consumer expectations rise, insurers must innovate to retain customers and maintain a competitive edge. Digital health technology platform dacadoo explores nine key actionable strategies for life and health insurers to foster loyalty and drive long-term customer engagement.

9 key customer retention strategies for life and health insurers

Customer retention is more than just a metric in the insurance sector—it underpins profitability and sustainable growth. As the industry evolves and consumer expectations rise, insurers must innovate to retain customers and maintain a competitive edge. Digital health technology platform dacadoo explores nine key actionable strategies for life and health insurers to foster loyalty and drive long-term customer engagement.
Pints.ai, a leading innovator in artificial intelligence solutions for the insurance sector, has unveiled its latest product designed to transform workflow automation in the industry.

Pints.ai launches GenAI-powered platform for insurance workflow automation

Pints.ai, a leading innovator in artificial intelligence solutions for the insurance sector, has unveiled its latest product designed to transform workflow automation in the industry.
Thailand Post, the country’s largest postal service provider, has partnered with bolttech, a fast-growing global InsurTech, to launch an embedded motor insurance product.

Thailand Post and bolttech team up to deliver embedded motor insurance across Thailand

Thailand Post, the country’s largest postal service provider, has partnered with bolttech, a fast-growing global InsurTech, to launch an embedded motor insurance product.
The digital health landscape is reshaping how organisations across various industries engage with their users. From healthcare providers to retail companies, businesses are leveraging innovative technologies to enhance user interactions, prioritise preventive care, and promote overall wellness. This evolution signifies a shift from traditional, reactive models to proactive strategies that deliver meaningful value to users. Digital health technology platform dacadoo delves into the top 10 digital health tools organisations can’t afford to ignore in 2025.

10 digital health tools organisations can’t afford to ignore in 2025

The digital health landscape is reshaping how organisations across various industries engage with their users. From healthcare providers to retail companies, businesses are leveraging...

Insly debuts AI-driven FormFlow for broker submission management

Insly, a leading provider of low-code software solutions for the insurance sector, has launched FormFlow, its first AI-powered product.
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