Duck Creek Technologies, global technology solutions provider to the P&C insurance industry, has partnered with provider of digital customer services (DCS) Glia.
Duck Creek will offer Glia’s DCS platform as part of the Duck Creek Suite under a new reselling agreement. This will allow insurers to engage digitally with policyholders and agents in real time. The company said this will lead to a more collaborative, frictionless agent and policyholder experience.
Duck Creek recently delivered research, which revealed a strong global demand from consumers for more communication with carriers, a strong interest in more engaging digital channels, and more frequent and relevant communication.
With Glia, Duck Creek said insurers can meet agents and policyholders during any online insurance process and support them using the methods they prefer—including messaging, voice, and video—and guide their online journey.
Dan Michaeli, CEO and co-founder of Glia, said, “Insurance carriers face mounting pressure to evolve their service strategies, making engagement more proactive and personalised. By embracing a digital-first approach to customer service, carriers can meet their policyholders and agents where they are within the digital journey to more seamlessly complete online, self-service functions.”
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