Ushur, a leader in AI-powered customer experience automation (CXA), has achieved the International Standards Organisation (ISO) 27001 certification.
This recognition underscores Ushur’s commitment to maintaining the highest standards of information security management, particularly crucial for clients in regulated sectors like financial services, insurance, and healthcare, as well as the firm’s dedication to safeguarding sensitive information, including protected health information (PHI) and personally identifiable information (PII).
To receive the recognition, the InsurTech was had to undergo an exhaustive audit process, an independent third-party agency and certification body awarded the accreditation.
In obtaining the ISO 27001 certification, Ushur demonstrated a well-documented, systematic, and highly secure method for handling sensitive information related to the company and its customers.
This certification specifically covers Ushur’s Information Security Management System (ISMS), which oversees and safeguards various critical elements such as intellectual property, employee and customer data, financial information, and data from third parties
Ushur’s AI-powered CXA platform offers innovative solutions that streamline customer service experiences for enterprises. Their focus lies in providing self-service and proactive engagement capabilities, ensuring top-tier security measures embedded within their operations.
Henry Peter, CTO and co founder of Ushur, said, “Information protection and the security of Ushur’s customers — as well as their customers — is the top priority of every member of Team Ushur across people, processes and technology. We continue to acquire third-party and industry-standard security validations of the Ushur platform so our users can rest assured that their data remains confidential and protected at all times. Because ISO meticulously evaluates our security management systems, this certification further demonstrates Ushur’s steadfast dedication to the safety of protected health information (PHI) and personally identifiable information (PII).”
Michael Fisher, SVP of Product at Ushur said, “The Ushur CXA platform brings self-service and proactive engagement capabilities to the front of every enterprise’s customer service, and the attainment of ISO 27001 confers confidence that all self-service journeys are deployed with the highest commitment to information security.”
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