Irish InsurTech Blink Parametric and MAWDY, a global insurance, reinsurance and services company, have teamed up to expand their real-time travel assistance service across Sub-Saharan Africa.
The partnership aims to introduce Blink Parametric’s real-time flight disruption assistance service to MAWDY’s network of ceding insurers, starting in Kenya and gradually rolling out to partner networks across the Sub-Saharan region.
This strategic move marks an important expansion for both companies in the African market.
Blink Parametric is an InsurTech specialising in automated real-time claims processing, primarily offering flight disruption services.
The company’s platform monitors registered flights in real-time and provides immediate assistance when a flight is delayed by four hours or more. Travellers receive notifications and are offered VIP access to over 1,300 executive airport lounges worldwide, valid for up to six months if not used on the day of disruption.
This service aims to alleviate the inconvenience and stress caused by flight delays.
MAWDY, a global player in the insurance and reinsurance sectors, operates across five continents and supports a network of 160 partners in Sub-Saharan Africa.
By integrating Blink Parametric’s flight disruption solution, MAWDY enhances its digital assistance offering, delivering improved service to customers in the travel insurance, banking, and airline industries.
The introduction of Blink Parametric’s real-time service through MAWDY’s network is expected to deliver operational efficiency for insurers by streamlining the processing of high-frequency, low-severity claims.
This aligns with MAWDY’s strategy of boosting digital innovation and providing superior service to its partners.
Sid Mouncey, CEO of Blink Parametric, commented on the significance of the partnership, saying, “This is a landmark expansion and a clear demonstration of our increasingly effective and productive partnership. MAWDY solutions power some of the biggest insurance brands across five continents and with our Blink Parametric platform is now primed to switch on and start delivering real-time travel assistance, world-wide, 24/7 to their partners and customers in Kenya. I look forward to building on this exciting new market experience across Africa.”
Zigor Díez Gamboa, global head of travel segment at MAWDY, emphasised the importance of this expansion, stating, “MAWDY operates in Sub-Saharan Africa within the travel insurance, banking and airline sectors. Supporting our 160-strong partner base and their customers over the past 20 years has established MAWDY as the travel reinsurer of reference in most markets, and we continue to grow. Adding Blink Flight Disruption to our service benefits across Africa allows us to offer a superior service delivery and boost our digital assistance innovation strategy for the region.
“Real-time assistance, when they need it is key to delivering on our customer commitment. We mean it when we say, “We are MAWDY and we are here, for you.” This is a great solution for a great market!”
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