Zego, a leading insurtech company transforming motor insurance with flexible, data-driven policies, has renewed its partnership with Clearspeed, the global leader in voice-based risk assessment technology.
The renewed collaboration between Zego and Clearspeed aims to advance Zego’s award-winning claims management, using Clearspeed’s technology to fast-track low-risk claims, flag high-risk cases, and enhance fraud prevention across the motor insurance landscape, according to FF News.
Under the renewed agreement, Clearspeed’s solution is fully embedded into Zego’s motor claims process.
When a claim is reported, customers answer a brief series of automated yes/no questions. Clearspeed’s technology then assesses vocal cues to determine risk levels, enabling Zego to push low-risk cases through quickly while flagging potentially fraudulent ones for further review.
This system has significantly reduced manual administration, streamlined claim handling, and improved overall operational efficiency. The technology also supports proactive fraud detection, uncovering suspicious activity and mitigating organised fraud ring operations.
The collaboration has yielded tangible results, including a tenfold increase in claim abandonments linked to suspicious activity, average fraud savings of £550 per claim, and more efficient allocation of adjusters’ time.
Across the industry, Clearspeed’s voice analytics technology consistently delivers measurable value, including a 30X return on investment, a 40% rise in immediate settlements, a 50% reduction in claims handling time, a 36% increase in preventative fraud savings, and high customer satisfaction scores.
“We are delighted to continue our partnership with Clearspeed,” said Ian Kershaw, VP of customer service, claims and fraud at Zego. “We’re able to fast-track low-risk claims, streamline the time to payment for our customers, and focus our adjusters on those that need more attention. We’re driving internal efficiency and delivering a better customer experience, while still effectively mitigating fraud – allowing us to price competitively as well.”
“Zego has built its reputation on innovation and customer focus, and we are proud to support them in setting a new standard for insurance in the UK market. This renewal isn’t just about claims – it’s about being smarter together,” said Manjit Rana, EVP of insurance at Clearspeed. “By combining our technologies, we’re delivering operational efficiency, reducing fraud, and helping customers get back on the road faster. It’s proof that insurance innovation can raise the bar for insurers and the insured.”
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