Singaporean InsurTech bolt has announced the launch of a conversational and workflow AI agent designed to help property and casualty (P&C) agencies streamline operations, increase responsiveness, and close more business.
The launch of bolt AI for Agencies is designed to combat inefficiencies caused by manual quoting, data intake, and lead qualification processes.
It aims to free up agents’ time so they can focus on engaging customers when interest is highest, ultimately driving higher conversion rates and improving client relationships.
The solution automates key manual tasks that traditionally slow agencies down. The AI agent answers inbound calls, captures and qualifies leads in real time, performs data intake, and generates bindable quotes almost instantly. This allows agents to respond faster, improve conversion, and dedicate more time to high-value client interactions.
The product includes several core capabilities:
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AI Receptionist — Handles calls and chats, identifies intent, and routes customers correctly to prevent missed opportunities.
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Inbound Lead Qualification — Captures information, assesses intent, and passes qualified leads to producers.
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Outbound Sales and Renewals — Re-engages open quotes, automates renewals, and surfaces cross-sell opportunities.
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Quote Data Intake — Collects required data via natural conversation, reducing errors and rework.
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Support and Servicing — Manages routine service requests, freeing staff for revenue-generating tasks.
The offering integrates seamlessly with bolt’s platform, providing agencies with a connected, efficient, and comprehensive solution that supports the full insurance workflow. It accelerates quoting by up to 67%, ensures consistency, and allows agents to deliver faster, higher-quality service to their customers.
Nga Phan, Head of Product at bolt, said, “This technology lets agents return quotes in under 10 minutes instead of half an hour. That speed helps agents engage customers in the moment and close more business. We’re talking about giving agents two days back every week, about 40 percent of their time, to focus on clients and growing the business.”
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