CoverGo has deployed its Intelligent Document Processing (IDP) AI Agent for Generali Hong Kong, automating health insurance claims handling to improve processing speed, accuracy and customer experience.
The deployment supports Generali Hong Kong’s ongoing efforts to modernise claims operations using AI-enabled technology and streamline internal workflows, according to FF News.
CoverGo’s IDP AI Agent automatically processes unstructured documents such as claim forms, medical reports, invoices and receipts, converting them into structured data that can be used directly within claims decision systems.
By integrating the AI agent into its claims workflow, Generali Hong Kong can reduce manual data entry, minimise processing delays and improve operational efficiency. The system extracts relevant claim information and identifies key medical data points, including ICD diagnosis codes and benefit codes, alongside supporting claim details.
The solution also works alongside CoverGo’s broader claims capabilities, allowing insurers to automate larger portions of the claims lifecycle and improve end-to-end claims management.
Cecilia Chang, CEO, Generali Hong Kong, said, “At Generali Hong Kong, we continuously explore technology that can help us improve the overall claims experience for our customers and enhance operational efficiency. The deployment of this solution supports our ongoing efforts to streamline claims handling through AI-enabled capabilities, reflecting our focus on driving operational excellence.”
Tomas Holub, CEO and Founder, CoverGo, added, “We are proud to support Generali Hong Kong in advancing its claims transformation. This collaboration demonstrates how AI agents can streamline insurance operations – automating processes, improving accuracy, and enabling insurers to scale exceptional customer service while reducing cost.”
The implementation forms part of Generali Hong Kong’s wider strategy to enhance operational performance while delivering faster, more seamless service for policyholders through technology-driven claims processes.
