Pan-American Life Insurance Group (PALIG) has launched an online claims submission portal for life insurance beneficiaries as part of its digital transformation strategy.
Developed in partnership with Swiss Re, the portal allows beneficiaries to submit life insurance claims digitally, aiming to streamline claims intake, improve submission accuracy and speed up processing during what is often a difficult time for customers.
The solution is currently available to beneficiaries of US life insurance policies, with plans to expand the digital claims service across PALIG’s broader global life insurance business.
The platform is powered by PromiseXP, Swiss Re’s end-to-end digital claims system designed to support a unified and modern claims experience across life and health insurance markets.
Enrique R. Monzon, Vice President and Chief Claims Officer – Global Life at Pan-American Life Insurance Group, said, “Pan-American Life’s new online claim submission portal helps expedite the claims process and better serve beneficiaries in their time of need. We are pleased to partner with Swiss Re to enhance support of our beneficiaries across our global footprint. This initiative represents another important step in our broader digital transformation strategy.”
Timothy Kovacik Quick, Head of Global Product Development & Delivery (L&H Claims) at Swiss Re, said, “We are proud to partner with Pan-American Life to improve the customer claims experience, backed by Swiss Re’s global scale and local expertise. Together, we are not simply digitizing existing processes; we are redesigning the claims experience from the ground up – mindful that claims are made during moments that matter most, when compassion and ease are essential.”
He added, “By combining Swiss Re’s advanced digital capabilities, deep risk insight and hands-on regional implementation support with Pan-American Life’s customer-first commitment, this partnership establishes a future-ready claims model built for speed, transparency and trust.”
The launch reflects PALIG’s broader investment in technology and partnerships aimed at improving operational efficiency and enhancing the experience for beneficiaries across its life insurance portfolio.
