Commercial insurance broker Pelican Insured has deployed the nCino SmartBroker × Acturis platform as part of its strategy to scale operations and strengthen client acquisition, compliance and underwriting processes.
The technology rollout forms part of Pelican’s effort to build a modern technology stack capable of supporting its growth ambitions, including a target of generating £3.5m in additional premiums.
Within six weeks of going live, the broker says the integrated platform has already reshaped how its team acquires clients, manages renewals and meets regulatory requirements.
Pelican had previously relied on a data solution that struggled to keep pace with its expanding client base and increasingly targeted sector strategy.
Chris Braniff, Managing Director of Pelican Insured, said, “We’re an ambitious business. But our previous data solution was simply not built for the scale we’re targeting. We needed a lean best-of-class technology foundation, aligned to our ambition. One that would build our presence as a broker that truly understands our clients and the risks they face, delivering the best outcomes and a level of service that guarantees placing insurance is never a chore.”
Pelican was introduced to the platform through the Aviva Club 110 programme, which offers members of the British Insurance Brokers’ Association (BIBA) trial access to nCino SmartBroker. After evaluating available options, the broker selected nCino as its preferred technology partner.
The integrated nCino SmartBroker × Acturis ecosystem provides real-time business intelligence on more than 5.3m UK companies, combining financial data, sector insights, client risk profiles and compliance monitoring within a single system.
The platform enables brokers to segment target sectors, monitor clients for changes such as sanctions or corporate events, and engage prospects with richer insights into their risk exposure.
According to Pelican, this intelligence is helping brokers build structured pipelines and approach potential clients with more informed, proactive conversations.
Braniff said, “nCino has made client acquisition much easier. It’s truly impactful — we’re targeting specific sectors and building out a strong nurture pipeline full of reasons to engage.”
The system also supports efficiency improvements through automated compliance checks, pre-populated forms and the removal of duplicate data entry. Continuous monitoring of clients provides brokers with updated intelligence ahead of renewal discussions.
In addition, compliance functions such as sanctions screening, corporate monitoring and audit trails are embedded within the workflow.
Braniff added, “Compliance is critical to us, and nCino is really ticking the boxes on this front. It gives us true peace of mind.”
Pelican believes the platform will provide a scalable technology foundation for its next phase of growth.
Braniff said, “There’s no cap on the scale we can reach now that we have the right technology foundation. We’re selecting good business, really understanding our clients, and going the extra mile to deliver the best possible outcomes.”
Read the full blog from nCino here.
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