Adyen, a global PayTech platform, has expanded its partnership with Australian travel insurer 1Cover to modernise the company’s payments infrastructure across Australia and New Zealand.
The upgraded payments setup is designed to support scalability, streamline operations and improve the customer experience as 1Cover continues to grow its travel insurance business across the region.
Founded in 2003, 1Cover was one of the early providers of online travel insurance in Australia and now protects millions of travellers across Australia and New Zealand. As the business expanded, its payments infrastructure became increasingly complex, relying on multiple providers across different regions.
According to Adyen’s Australia Insurance Report 2026, fragmented systems remain a major challenge for insurers, with 51% still relying on manual processes and legacy infrastructure, while 93% report fraud costs of up to 5% of annual revenue.
Through the partnership, 1Cover has consolidated its payments stack onto Adyen’s platform, enabling access to local payment methods, automated reconciliation and machine-learning-based fraud prevention tools.
Since migrating to the platform in May 2025, the insurer has already recorded operational improvements and cost savings. Over the first nine months, the company achieved approximately AUD $35,000 in savings, largely driven by infrastructure optimisation such as local card routing.
The insurer expects total annual savings to reach up to AUD $50,000 as the benefits of the new payments infrastructure continue to scale.
Hayley Fisher, Country Manager for Australia and New Zealand at Adyen, said: “Payments play a critical role in how customers experience insurance, particularly at moments where trust, speed and reliability matter. At a time when insurers are under pressure to do more with less, consolidating payments onto a single platform can help reduce complexity, lower costs and support sustainable, long-term growth.”
Natalie Ball, Managing Director at 1Cover, said: “Working with Adyen has allowed us to remove key friction points from our payments experience, making it faster and easier for customers to transact with us. At the same time, we’ve reduced costs without compromising performance which is a clear win for the business as we continue to grow our footprint across Australia and New Zealand.”
In addition to direct cost savings, the new setup provides automated money movement, consolidated reporting and reduced manual intervention across payment processes.
Looking ahead, 1Cover said it is exploring additional payment capabilities through Adyen as it continues expanding its presence across the region.
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