EIS, an AI-native insurance core platform provider, has announced that Tokio Marine & Nichido Fire Insurance (TMNF) has deployed its ClaimPulse™ technology as part of a new overseas travel insurance offering.
The platform enables customers to submit claims digitally while helping insurers automate key parts of the claims process through a self-service, omnichannel experience, according to InsurTech Insights.
Through the deployment, policyholders can initiate a First Notice of Loss (FNOL) via a digital interface and provide supporting information as required, helping streamline the intake of travel insurance claims.
The solution captures structured data at the point of submission, enabling TMNF to improve claims processing efficiency while allowing customer service teams to focus on more complex cases.
By automating FNOL and early-stage data capture, the insurer aims to maintain consistent service levels during periods of increased claims activity, while also improving the overall customer experience.
Mike Dwyer, Chief Technology Officer at EIS, said: “ClaimPulse is designed to optimize the claims experience from the very first interaction while providing insurers with structured, actionable data from the outset. By enabling digital FNOL for overseas travel insurance, TMNF is improving convenience for customers and creating a more scalable, resilient way to handle fluctuations in claim volumes, without compromising service quality.”
The deployment highlights growing adoption of AI-driven claims automation across the insurance sector, as carriers increasingly invest in digital platforms to improve operational efficiency and support faster, more consistent claims handling.
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