CLARA Analytics, a provider of artificial intelligence (AI) technology for insurance claims optimisation, and Guidewire, a specialist in core systems for property and casualty (P&C) insurers, have successfully integrated to cut insurance claim costs.
The partnership combines cutting-edge AI with a market-leading insurance platform to improve outcomes across the insurance sector.
The collaboration aims to revolutionise insurance claims processing by embedding CLARA’s AI-powered insights directly into Guidewire’s core claims workflow.
This move enables insurers to access real-time intelligence, streamline decision-making, and deliver improved financial performance across their claims operations.
CLARA Analytics, based in California, focuses on AI-driven solutions for the insurance industry, particularly in claims optimisation.
The company provides insights that help insurers reduce costs, speed up claims handling, and enhance overall accuracy.
Guidewire, meanwhile, offers a cloud-based platform that supports P&C insurers with core operations such as policy, billing and claims management. Its ClaimCenter product is widely used across the industry to manage the end-to-end lifecycle of insurance claims.
The integration allows claims adjusters using Guidewire ClaimCenter to receive CLARA insights, including alerts from tools such as Triage and Treatment.
These insights cover areas like reserve accuracy, mismatched reserves to predicted claim complexity, and potential litigation risks. Users can access deeper information with a single click, giving them seamless access to augmented intelligence during the claims handling process.
According to CLARA, the integration has already demonstrated significant benefits. One long-standing customer reported a notable increase in adoption following the integration, translating to millions of dollars saved in claims costs.
This operational uplift has reinforced the value proposition of embedding AI within core insurance systems.
Additional features of the integrated solution include predictive analytics and generative AI capabilities, which help improve accuracy in decision-making and accelerate claim resolutions, delivering stronger ROI for insurers.
CLARA CEO Heather H. Wilson said, “We worked very closely with Guidewire to create an outstanding experience for our joint customers, with the goal of helping people realise the benefits of AI.”
“We’re seeing real business cases where CLARA and Guidewire deliver on the promise of predictive analytics and generative AI.”
“Customer results since leveraging the Guidewire and CLARA integration underscore the transformational impact AI can have on insurance companies, particularly when AI is applied into an organisation’s core system in a meaningful way,” continued Wilson.
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