Ushur, a leading provider of AI-powered customer engagement solutions for regulated industries including healthcare, insurance, and financial services, has launched Ushur Intelligence.
This new platform brings agentic AI capabilities designed to transform how organisations manage complex service interactions, helping them serve more customers with greater efficiency and empathy.
The launch addresses critical challenges faced by healthcare payers, insurance carriers, and financial institutions — balancing increased service volumes and stringent regulatory requirements, while delivering personalised, frictionless customer experiences. Traditional tools have often left customers burdened by lengthy forms, delayed responses, and confusing processes.
Ushur Intelligence moves beyond siloed software by augmenting human workers with AI agents that automate routine, time-consuming tasks. The platform enables rapid design and deployment of sophisticated customer journeys using conversational AI, removing the need for forms and manual follow-up. For example, healthcare members can receive proactive outreach, schedule care, verify coverage, and get provider recommendations quickly and effortlessly.
Built on Ushur’s Agentic Experience Framework, the system ensures AI-driven experiences are domain-specific, secure, and compliant. Experience owners can customise interactions — including language, tone, and business logic — and make real-time updates without relying on IT departments. This empowers frontline teams to focus on empathy and complex problem-solving, while AI handles predictable processes.
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