bolttech has partnered with iBox, Indonesia’s largest Apple Premium Reseller and a business unit of Erajaya Digital, to launch TecProtec with AppleCare Services, a new premium protection solution now available to iPhone customers in Indonesia.
The partnership aims to enhance the customer experience by providing a seamless, reliable and transparent device protection service that begins from the moment of purchase according to InsurTech Insights.
The new offering supports Apple device users with comprehensive after-sales services backed by AppleCare, ensuring access to trusted support and certified repairs.
bolttech brings its InsurTech expertise to the collaboration, delivering a digitally-enabled protection platform that offers coverage benefits like device replacement and unlimited repairs for accidental damage.
Customers are entitled to up to two replacements within 24 months at 25% of the retail price per claim, and repair services are clearly priced to avoid surprises—IDR500,000 for either front or back glass damage, IDR1,000,000 for both, and IDR1,500,000 for other damage types. A free battery replacement is also included if battery health drops below 80%.
iBox, as part of Erajaya Digital, is one of the most recognised Apple product retailers in Indonesia. The company plays a central role in customer engagement by offering TecProtec at the point of purchase in-store, enabling immediate activation and providing a fully integrated device ownership experience.
Additional features of TecProtec with AppleCare Services include door-to-door pickup and return logistics and access to 24 authorised Apple Service Providers across Indonesia. The service aims to set a new benchmark for mobile device protection in the country.
This initiative aligns with bolttech’s broader strategy to expand its global device protection footprint, focusing on customer-centric, integrated services tailored for digitally engaged users. For Erajaya Digital and iBox, the launch signals a continued push to elevate customer service and instil trust through premium after-sales support.
Erajaya Digital CEO Joy Wahjudi said, “Through TecProtec with AppleCare Services, we are offering customers peace of mind from the moment they unbox their devices – with reliable, transparent, and convenient protection that is accessible throughout Indonesia. This initiative reflects our ongoing commitment to elevate the retail experience and build long-term trust with every iBox customer.”
bolttech general manager – Indonesia Andrew Cons said, “We’re proud to partner with Erajaya Digital and iBox to raise the bar for tech-enabled, customer-first protection in Indonesia. TecProtec with AppleCare Services is designed to give customers true peace of mind, combining seamless claims and trusted support. This partnership reflects our commitment to delivering protection that fits effortlessly into today’s digital lifestyles – convenient, reliable, and built for the future.”
Customers can activate the service at the point of purchase in iBox stores, gaining immediate access to comprehensive support, trusted repairs, and convenient services designed to improve their overall device ownership journey.
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