Genpact, an agentic and advanced technology solutions company, has introduced the Genpact Insurance Policy Suite aimed at transforming commercial and specialty business insurance.
The launch of the suite addresses a critical industry need to reduce the burden of manual underwriting processes, according to FF News.
By automating repetitive administrative work and enhancing decision-making through data-driven insights, the solution is designed to improve efficiency and speed across the insurance value chain.
Genpact, listed on the New York Stock Exchange under the ticker G, develops technology-driven solutions that enable enterprises to accelerate digital transformation. Its focus lies in delivering agentic AI-powered services across multiple industries, combining process expertise with advanced analytics and automation.
The Genpact Insurance Policy Suite is designed to streamline underwriting support tasks by orchestrating and executing processes from initial submission to binding. Built on Microsoft Azure AI Foundry Models and Azure Analytics Services, it enhances touchless processing, identifies anomalies, ranks risks, and improves the overall speed and accuracy of underwriting decisions.
The suite comprises four modules, each powered by specialised AI agents. These modules classify, extract, and summarise data, helping insurers deliver faster quotes, improve broker relationships, and increase submission-to-bind ratios. Features include observability, audit trails, and role-based controls, ensuring greater transparency and governance in complex insurance workflows.
Genpact estimates that adoption of the solution could deliver up to 90% touchless submission clearance, cut manual cycle times by as much as 75%, and reduce costs by up to 50%, resulting in higher underwriting capacity, faster time-to-market, and improved working capital.
The company emphasised that this launch is part of its broader Service-as-Agentic-Solutions™ portfolio. Genpact continues to expand its pipeline of outcome-focused offerings, underpinned by more than 1,000 domain-specific AI models and investments in ecosystem development.
Jinsook Han, chief strategy, corporate development & global agentic AI officer at Genpact said, “We designed the Genpact Insurance Policy Suite with underwriters in mind so they can focus on delivering faster quotes, building better broker relationships, and increasing submission-to-bind ratios. We understand how complex insurance processes and documentation can be, so we designed our solution with observability, audit trails, and role-based controls built in, giving carriers and underwriters better transparency and insights.”
Hemanth Sundararaj, global financial services industry solution sales leader at Microsoft said, “Genpact expands its industry footprint with the launch of the Genpact Insurance Policy Suite – another agentic AI product proof point that takes advantage of the robust capabilities of Microsoft’s Azure AI stack. By using Azure AI Foundry Agent Service and Azure AI Content Understanding with Genpact’s insurance expertise and in-depth knowledge of the pre-bind process, the Genpact Insurance Policy Suite will help carriers securely accelerate cycle times, improve business performance, and enhance the experience of all stakeholders.”
Han added, “This is just the beginning. We have more than 1,000 domain-specific AI models, an expanding ecosystem, and bold investments. Genpact is well positioned to be the partner of choice for enterprises ready to scale agentic AI.”
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