SPLICE Software, a leading provider of omnichannel communications solutions, and Solvrays, a developer of agentic workflow automation technology, have announced a strategic partnership aimed at transforming how insurers manage operations and customer engagement.
The collaboration combines SPLICE’s communication expertise with Solvrays’ automation capabilities to provide insurers with a seamless, coordinated approach from outreach to actionable insights.
This will help Property & Casualty (P&C) and Life & Annuities (L&A) carriers streamline operations, personalise outreach, and measure performance using real-time intelligence.
By connecting enterprise-grade communications with agentic workflow automation, the companies aim to close gaps in visibility, speed, and coordination that many insurers face today.
The collaboration is designed to deliver measurable results across different insurance lines. For P&C carriers, it accelerates claims lifecycle communication, improves policyholder retention, and enhances catastrophe-response outreach.
For L&A providers, it supports personalised policy onboarding, beneficiary updates, and lapse-prevention programmes. TPAs and enterprise partners benefit from unified dashboards that identify workflow bottlenecks, agent performance, and customer sentiment in real time.
The integration of SPLICE’s AI voice and text with Solvrays’ agentic automation engine ensures that insurers can automate the entire loop—from outreach to insight—while tracking measurable impact. The partnership also addresses the growing demand for speed and efficiency in customer engagement, providing structured data that powers AI capabilities across insurance operations.
“Combining SPLICE’s AI voice, and text with Solvrays’ agentic workflow automation gives insurers the visibility and speed they’ve been missing,” said SPLICE Software president & CEO Tara Kelly.
“Now carriers and TPAs can automate the entire loop—from outreach to insight—with measurable impact,” added Solvrays co-founder & CEO Bobbie Shrivastav.
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