Mox Bank, a Hong Kong-based digital bank known for its mobile-first financial services, has launched Travel Pick & Go, a highly customisable travel insurance solution exclusively available through the Mox app.
The bank introduced the product to meet rising customer demand for flexible, transparent and convenient travel protection ahead of the festive travel season, providing coverage that can be tailored to a wide range of journeys, according to FF News.
Mox, which focuses on delivering seamless digital banking, savings tools, and lifestyle-driven financial products, continues to expand its insurance arm—Mox Insure—following its launch in July 2025.
The debut of Travel Pick & Go marks a further step in enhancing protection options for its Hong Kong customer base.
Travel Pick & Go enables Mox users to select from three travel insurance plans—Basic, Value, and Max—offering up to HKD1.2m in medical coverage and up to HKD1m in personal accident protection. Customers can enhance their cover with up to five add-ons, each starting at HKD2 a day, ensuring additional protection that matches their destination, planned activities or personal risk concerns.
The product’s five optional modules include insurance for theft or damage of mobile phones, fraudulent use of personal credit cards, compensation for missed events due to sickness or emergencies, an adventurous sports extension for activities such as skiing or surfing, and an allowance for food poisoning while travelling.
Travel Pick & Go is underwritten by QBE Hongkong & Shanghai Insurance Limited, leveraging the insurer’s underwriting capabilities and global claims network. Mox is also offering an introductory promotion, allowing customers to access up to 40% discounts on Travel Pick & Go plans as part of the launch campaign.
Additional features across all plans include coverage for medical expenses—such as treatment by Chinese medicine practitioners and physiotherapy—trip cancellation or delay, baggage issues, rental vehicle excess waiver, theft of personal belongings, emergency cash, home contents protection and 24/7 worldwide assistance.
Mox chief business officer Jayant Bhatia said, “Riding on the successful launch of ‘Personal Accident Cushion’ with QBE, we collaborated to create Travel Pick & Go that breaks free from rigid models, letting our Mox Insure customers curate coverage that matches their lifestyle – whether chasing thrills in the snow or savouring street food in warmer climates. Every trip tells a story, and it deserves protection as unique as the travellers themselves. With Travel Pick and Go, we’re inspiring confidence to go further, enabling our customers to design their journeys and define their coverage”.
QBE North Asia CEO Lei Yu said, “The launch of Mox’s first travel insurance product marks an exciting new chapter in our exclusive strategic partnership with the bank. In today’s fast-paced world, travellers want protection that is instantaneous, transparent, and effortlessly accessible right from their mobile devices. By combining Mox’s seamless digital experience with QBE’s underwriting expertise and global claims network, we’re making comprehensive travel coverage simpler, smarter, and more reassuring than ever before – exactly when and where customers need it most.”
Copyright © 2025 FinTech Global
