Non-standard auto insurer Aspire General Insurance has partnered with insurance AI platform Liberate to introduce an AI-powered First Notice of Loss (FNOL) process.
The collaboration is designed to accelerate claims reporting while supporting Aspire’s focus on providing affordable insurance products to price-conscious customers.
Aspire integrated Liberate’s technology into its claims workflow using an existing connection with Snapsheet, the claims management system already used by the insurer.
Customers can now report claims in two ways. They can call and speak with an AI voice agent named Nicole, or submit claim information through a digital FNOL form on Aspire’s website.
Data collected through either route is automatically transferred into the Snapsheet claims system in real time through the integration.
Tyler Nicholson, Chief Revenue & Distribution Officer at Aspire, said: “There are a lot of companies that sell state minimum insurance, and there are a lot of carriers that provide a first-rate experience, but there aren’t many companies that really blend the two. We strive to facilitate a first-rate experience, while serving a very price-conscious customer.”
The AI voice agent answers inbound calls around the clock with zero wait time and gathers claim information through a conversational interface rather than a scripted workflow.
Nicole can support multiple languages and dynamically collect claim details from policyholders. The system can then generate a claim number, trigger internal processes for the claims team and send confirmation messages to customers via text or email.
Liberate claims that the AI agent resolves approximately 80% of calls autonomously while still allowing warm transfers to human claims professionals when needed.
Amrish Singh, CEO and Co-founder of Liberate, said: “AI has unlocked a new era in insurance. Customers get the immediate support they deserve, and carriers are no longer constrained by call centre limits. At Liberate, we are transforming the claims experience so it’s faster, smarter and more scalable.”
Sam Rea, Chief Technology Officer at Aspire, added, “Over the course of our training, there were two of three standing ovations. I’d never experienced anything like that. Our people loved the platform.”
Aspire said the deployment forms part of its broader strategy to modernise operations and improve the claims journey through technology partnerships.
Myles Storms, Chief Operating Officer at Aspire, explained, “It’s an adapt or die environment. We’re partnering with vendors like Liberate to stay ahead of the curve.”
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