Insly, an enterprise-grade insurance software provider, has launched a new AI-enabled claims portal designed to help insurers and managing general agents (MGAs) deliver a self-service, digital-first claims experience for policyholders.
The portal aims to reduce friction in the claims process by giving customers control from first notification of loss (FNOL) through to resolution, according to FF News.
By minimising reliance on phone calls and emails, the solution enables faster claims handling while keeping policyholders fully informed with real-time updates.
Insly provides software platforms for insurers and MGAs, focusing on policy administration, claims management and digital transformation. Its solutions are designed to integrate with existing systems, allowing organisations to modernise operations without disrupting core infrastructure.
The new portal acts as a front-end layer over existing claims systems, capturing FNOL, validating data and feeding structured information directly into back-office platforms. Policyholders can track claim progress in real time, view expected payouts and access full claims histories through an interface designed to mirror consumer apps.
Alongside the customer-facing portal, Insly has introduced an advisor interface for claims handlers and loss adjusters. This includes an AI recommendation engine that analyses claims against policy terms, regulations and internal rules, providing approve or reject suggestions with confidence levels and supporting rationale.
The platform also supports “no-touch” claims, enabling automatic approval and settlement based on predefined criteria such as claim type or value. Insurers and MGAs can configure these rules and control automation levels across different product lines.
The solution is fully white-labelled, allowing insurers to maintain their brand identity while customising language, workflows and compliance settings. It can be deployed as a standalone enhancement to existing systems or integrated with Insly’s own claims platform.
“Claims can be a significant point of friction for insurers, MGAs and their customers, involving multiple calls and emails to gather information, ask questions and chase status updates,” Insly founder and CEO Risto Rossar said. “Our new Claims Portal removes that friction by enabling policyholders to file and track their own claims and leveraging the latest AI capabilities to handle the analysis and resolve straightforward cases. The result is a more streamlined, faster experience for the customer, while reducing the workload and associated cost for insurers and MGAs. It’s a win-win.”
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