Corporate Leaders

Insurance in 2025 is a performance of precision, agility, and empathy. Behind the customer-facing apps, slick interfaces, and instant quotes lies a backstage operation that is finally being unshackled from decades of legacy systems. While buzzwords are plentiful, real technology is driving this shift, and FinTech Global sat down with a host of industry experts to reveal the innovations that are underpinning success today.

The tech underpinning successful insurance operations in 2025

Insurance in 2025 is a performance of precision, agility, and empathy. Behind the customer-facing apps, slick interfaces, and instant quotes lies a backstage operation...
After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in late 2024, following an arduous slog that underlined that customer expectations and reality are rarely aligned. Insurance claims can often feel eerily similar, littered with endless forms and subpar digital systems. For many consumers, the process has become a 'Wonderwall' they just can't climb.

Can insurers really keep up as customer expectations shift?

After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in...
With insurance carriers, brokers, and managing general agencies under intense pressure to modernise their operations, partnering with an InsurTech provider is often hailed as an escalator to the promised land of faster claims, sharper underwriting models, and ultimately healthier financial outcomes. 

How to maximise your partnership with an InsurTech provider

With insurance carriers, brokers, and managing general agencies under intense pressure to modernise their operations, partnering with an InsurTech provider is often hailed as...
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How insurers can maximise value with AI

Artificial intelligence holds enormous promise for firms across insurance and financial services. But most pilot projects fail to scale, often stalled by fragmented data,...
AI is rewriting the rulebook for P&C claims — here’s how

AI is rewriting the rulebook for P&C claims — here’s how

Billions of dollars are paid out in P&C insurance claims each year, yet many firms still underinvest in claims transformation. Kevin Reilley, CEO at Westhill...
A single claim used to take an hour to process. Now it takes four minutes. In a quiet corner of the office, the hum of computers has replaced the shuffle of papers, and the decisions once made by teams are executed by an AI agent with surgical precision.

How Majesco cuts insurance claims from an hour to four minutes

A single claim used to take an hour to process. Now it takes four minutes. In a quiet corner of the office, the hum...
Profitable growth in a soft market: How contextual AI and decision intelligence are redefining insurance

Profitable growth in a soft market: How contextual AI and decision intelligence are redefining...

After more than five years of hard market conditions, the insurance sector is now shifting into a soft market. This shift means firms will need to change their strategies to ensure they can stay competitive and profitable. Quantexa VP Insurance Alex Johnson believes Contextual AI and Decision Intelligence is the key to achieving this.
Insurers are dreaming of AI, but many are still anchored to outdated systems. A 2024 Novidea survey found that 41% of insurance professionals admit their core systems haven’t been updated in over five years. Even more striking, 76% of large firms rely on six or more systems, and nearly a fifth operate with ten or more. This tangled web of legacy technology undermines data quality, security, and scalability, threatening the very potential of AI to transform business.

Inside insurance’s legacy tech problem

Insurers are dreaming of AI, but many are still anchored to outdated systems. A 2024 Novidea survey found that 41% of insurance professionals admit...
When an insurance client sends a message, every second counts. A delayed reply can cost trust, revenue, and even long-term loyalty. Symphony is helping insurers meet these high stakes head-on. 

How Symphony is redefining client interaction in insurance 

When an insurance client sends a message, every second counts. A delayed reply can cost trust, revenue, and even long-term loyalty. Symphony is helping...
When a claim is filed, critical decisions happen in an instant. A single email, a scanned PDF, or a few keystrokes can determine whether a payout is fast, a risk is flagged, or a customer’s trust is preserved. Too often, that information is stuck in silos or slowed by outdated systems. What if those scattered fragments could speak to each other, reason in real time, and anticipate needs?

Turning data into decisions insurers can trust

When a claim is filed, critical decisions happen in an instant. A single email, a scanned PDF, or a few keystrokes can determine whether...

News Stories

MAIB selects FINEOS to modernise claims management

The Motor Accidents Insurance Board (MAIB) of Tasmania, a government business enterprise providing compulsory third-party personal injury insurance to Tasmanian motorists, has selected the...
Vertafore's Project Impact saves agencies two hours a day

Vertafore’s Project Impact saves agencies two hours a day

Vertafore, a North American InsurTech, has announced that its Project Impact initiative has delivered on its promise to return up to two hours per...

Felix lands $1.7m to scale legal and finance automation

Felix (felix.so), an AI workflow platform built for legal, finance, and insurance professionals, has raised $1.7m in pre-seed funding to expand its product capabilities...
Wellness programmes have become an increasingly common feature in life insurance offerings. Many insurers launch digital health initiatives with strong internal support and early customer interest. Yet maintaining engagement over time remains a persistent challenge.

Why life insurers struggle to sustain wellness programme engagement

Wellness programmes have become an increasingly common feature in life insurance offerings. Many insurers launch digital health initiatives with strong internal support and early...
INSTANDA has launched INSTANDA MAX, a new ‘underwriter-first’ capability designed to help commercial and non-admitted insurers underwrite tens of thousands of complex assets within a single policy in real time.

INSTANDA introduces MAX to scale commercial underwriting with AI

INSTANDA has launched INSTANDA MAX, a new ‘underwriter-first’ capability designed to help commercial and non-admitted insurers underwrite tens of thousands of complex assets within...
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