Features

Unless you’ve spent the past year under a rock, you’ll be aware of the excitement for generative AI. While many have used the technology to write emails, do homework or create CVs, generative AI could be one of the most transformative technology stacks to businesses. Laila Beane, the chief marketing officer at IntellectAI, the insurtech and wealthtech brand of Intellect Design Arena, recently delved into generative AI’s impact on insurance.

Tradition is something to be honoured, but not at the expense of progress. In recent years insurance carriers have moved away from paper forms, and instead implemented digitalisation throughout their product. But there is more to come. In particular, the digital transformation of underwriting still remains a key headache.

Founded in 2005, Ascent has a key mission: help insurers and reinsurers become more profitable by accelerating their ability to transact. We recently spoke to CCO George Earp and Principal Architect Konrad Pfeffer to find out more.

Go to any FinTech event and it is instantly clear that customer engagement is a major priority for most companies. Given its significance, are insurance firms doing enough or should they be doing more?

Insurers are finding themselves on the cusp of an innovative overhaul, specifically with regard to the claims journey - a process historically plagued by complex systems and lack of transparency, but now being redefined by advancing technology and evolving customer expectations.

As insurance firms eagerly adopt technology to improve their operations, Max Stratmann – chief revenue officer at Scanbot SDK – believes that digital document scanning is the key. 

As the insurance industry experiences a pivotal shift towards digitalisation, InsurTech leaders emphasise the importance of digital transformation not only to meet evolving customer expectations but also to enhance operational efficiency and foster innovation.

In the rapidly evolving world of insurance and InsurTech, the term "big data" is gaining significant traction. With implications for risk assessments, policy pricing and customer interactions, insurance industry professionals explore how it is driving innovation.

Although insurance can be considered the safety net of society, protection gaps exist across developed and developing nations. Soaring inflation and the cost-of-living crisis has made this all the more relevant. Better understanding risk and building relationships is key in working towards closing protection gaps and serving customers more effectively.

Insurance protection gaps exist on a global scale, senior insurance executives discuss what the industry can do to improve this and enact a positive social impact.