How will evolving customer expectations change InsurTech in 2026?

February 25, 2026

After years of digital transformation initiatives, 2026 is shaping up to be less about technological experimentation and more about behavioural reality. Across insurance markets...

As artificial intelligence moves from experimentation into production, insurers are rethinking how products are priced, delivered and experienced. Forecasting these industry-defining innovations is the eternal challenge.

What innovations will define InsurTech in 2026?

February 18, 2026

As artificial intelligence moves from experimentation into production, insurers are rethinking how products are priced, delivered and experienced. Forecasting these industry-defining innovations is the...

After several years of experimentation, artificial intelligence is moving into a more decisive phase for the insurance industry. Insurers, MGAs and brokers are under increasing pressure to improve efficiency, reduce costs and modernise customer engagement, all while operating within complex regulatory and operational environments. Against that backdrop, 2026 is shaping up to be a turning point, as AI shifts from pilots and proofs of concept into live production systems.

How will AI impact InsurTech in 2026?

February 17, 2026

After several years of experimentation, artificial intelligence is moving into a more decisive phase for the insurance industry. Insurers, MGAs and brokers are under...

As Valentine’s Day approaches, the language of connection, commitment, and trust feels especially apt. In the world of insurance, partnerships may not come wrapped in roses, but the strongest InsurTech collaborations are built on many of the same foundations as any lasting relationship: shared goals, mutual understanding, and a long-term bond that deepens over time.

Finding the perfect match: How to maximise your partnership with an InsurTech provider

February 12, 2026

As Valentine’s Day approaches, the language of connection, commitment, and trust feels especially apt. In the world of insurance, partnerships may not come wrapped...

The expectation for insurance has changed. Paper forms, manual approvals, and siloed spreadsheets now feel as archaic as dial-up phones. In their place, customers and businesses alike demand speed, foresight, and a touch of intuition; systems that don’t just respond but anticipate. In 2026, the insurance industry is no longer just digital; it is smarter, more agile, and more connected than ever before.

Why 2026 is the year of smarter insurance

January 15, 2026

The expectation for insurance has changed. Paper forms, manual approvals, and siloed spreadsheets now feel as archaic as dial-up phones. In their place, customers...

For insurers, brokers, and MGAs, managing complex financial flows has long been a source of inefficiency. Multi-entity structures, cross-border operations, fragmented policy administration systems, and manual reconciliations make insurance finance a labour-intensive and error-prone process. ChainThat’s Beyond Insurance Accounting (BIA) platform, is designed to change that.

BIA explained: How ChainThat’s building the future of insurance finance

January 6, 2026

For insurers, brokers, and MGAs, managing complex financial flows has long been a source of inefficiency. Multi-entity structures, fragmented policy administration systems, and manual...

What is the current state of risk in the finance and insurance sector?

December 12, 2025

FinTech Global recently sat down for an interview with Dun & Bradstreet, a US-based provider of commercial data, analytics, and insights for businesses, to find out how financial services and insurance companies are navigating risk in an age of AI, fraud and uncertainty.

Concirrus, a leading provider of AI-first solutions, and Diesta, the payment operations platform built for intermediated insurance, have formed a strategic partnership aimed at streamlining the quote-to-cash process for insurers and managing general agents (MGAs).

The InsurTech trends you need to watch

November 27, 2025

Almost two decades ago, the smartphone revolution saw the end of flip-phones, and technology such as touchscreens, an online app store, and 4K cameras...

Insurance in 2025 is a performance of precision, agility, and empathy. Behind the customer-facing apps, slick interfaces, and instant quotes lies a backstage operation that is finally being unshackled from decades of legacy systems. While buzzwords are plentiful, real technology is driving this shift, and FinTech Global sat down with a host of industry experts to reveal the innovations that are underpinning success today.

The tech underpinning successful insurance operations in 2025

November 20, 2025

Insurance in 2025 is a performance of precision, agility, and empathy. Behind the customer-facing apps, slick interfaces, and instant quotes lies a backstage operation...

After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in late 2024, following an arduous slog that underlined that customer expectations and reality are rarely aligned. Insurance claims can often feel eerily similar, littered with endless forms and subpar digital systems. For many consumers, the process has become a 'Wonderwall' they just can't climb.

Can insurers really keep up as customer expectations shift?

November 19, 2025

After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in...