Features

Go to any FinTech event and it is instantly clear that customer engagement is a major priority for most companies. Given its significance, are insurance firms doing enough or should they be doing more?

Insurers are finding themselves on the cusp of an innovative overhaul, specifically with regard to the claims journey - a process historically plagued by complex systems and lack of transparency, but now being redefined by advancing technology and evolving customer expectations.

As insurance firms eagerly adopt technology to improve their operations, Max Stratmann – chief revenue officer at Scanbot SDK – believes that digital document scanning is the key. 

As the insurance industry experiences a pivotal shift towards digitalisation, InsurTech leaders emphasise the importance of digital transformation not only to meet evolving customer expectations but also to enhance operational efficiency and foster innovation.

In the rapidly evolving world of insurance and InsurTech, the term "big data" is gaining significant traction. With implications for risk assessments, policy pricing and customer interactions, insurance industry professionals explore how it is driving innovation.

Although insurance can be considered the safety net of society, protection gaps exist across developed and developing nations. Soaring inflation and the cost-of-living crisis has made this all the more relevant. Better understanding risk and building relationships is key in working towards closing protection gaps and serving customers more effectively.

Insurance protection gaps exist on a global scale, senior insurance executives discuss what the industry can do to improve this and enact a positive social impact.

Generative AI, the metaverse and quantum computing are three of the most exciting emerging technologies currently in the market. Rather than being left behind by competition, insurance leaders urge companies to experiment with the technology to explore how they can make the most of it.

ChatGPT has captured the imagination of the public, bringing conversations about Generative AI (GenAI) to the fore – but how will it impact the insurance industry?

As the frequency and intensity of climate change related extreme weather events has increased, so too, has the pressure on the insurance industry to...