FinTech News

Maximising retention and safety in insurance with service-oriented strategies

Maximising retention and safety in insurance with service-oriented strategies

The insurance sector is witnessing a paradigm shift as carriers move beyond conventional loss control surveys to embrace service-oriented strategies. This evolution is fueled...
In today’s rapidly changing insurance sector, the focus on managing the human side of risk has never been more important. Insurance now extends beyond policies and claims—it is about fostering a culture of safety, building long-term trust, and enhancing collaboration between insurers and their clients. A well-structured service plan that tackles these human elements can create significant benefits for both insurers and insureds, leading to a win-win scenario.

The role of risk service plans in insurance

In today’s rapidly changing insurance sector, the focus on managing the human side of risk has never been more important. Insurance now extends beyond policies and claims—it is about fostering a culture of safety, building long-term trust, and enhancing collaboration between insurers and their clients. A well-structured service plan that tackles these human elements can create significant benefits for both insurers and insureds, leading to a win-win scenario.
In clinical trials, where innovation often hinges on participant involvement, many studies are facing challenges in attracting and retaining enough participants. One key factor behind this difficulty is the trial's communication process. The traditional methods often leave patients frustrated, causing dropout rates to soar. However, a shift is underway, driven by artificial intelligence (AI) and automation, as customer experience automation company Ushur explains.

How AI is transforming clinical trial communication

In clinical trials, where innovation often hinges on participant involvement, many studies are facing challenges in attracting and retaining enough participants. One key factor behind this difficulty is the trial's communication process. The traditional methods often leave patients frustrated, causing dropout rates to soar. However, a shift is underway, driven by artificial intelligence (AI) and automation, as customer experience automation company Ushur explains.
IAT Insurance Group, a specialty property and casualty insurance carrier, has chosen CLARA Analytics, a leading AI-based claims solutions provider, to implement its Claims Document Intelligence Pro (Claims DocIntel Pro) platform.

IAT Insurance Group selects CLARA Analytics’ AI platform to streamline claims operations

IAT Insurance Group, a specialty property and casualty insurance carrier, has chosen CLARA Analytics, a leading AI-based claims solutions provider, to implement its Claims Document Intelligence Pro (Claims DocIntel Pro) platform.
Active insurance provider Coalition, which focuses on cyber insurance and risk management, has appointed Fiona McMartin as an associate underwriter in its London office.

Coalition strengthens UK cyber insurance team with latest appointment

Active insurance provider Coalition, which focuses on cyber insurance and risk management, has appointed Fiona McMartin as an associate underwriter in its London office.
CRC Group, a leading North American wholesale specialty insurance distributor, has announced the addition of three new professionals to its team as part of its strategic expansion.

CRC Group expands team with key appointments

CRC Group, a leading North American wholesale specialty insurance distributor, has announced the addition of three new professionals to its team as part of its strategic expansion.
EventPipe has partnered with embedded InsurTech Protecht to launch a game-changing solution designed to revolutionise bookings in youth and amateur sports.

EventPipe partners with Protecht to launch Booking Protection for sports events

EventPipe has partnered with embedded InsurTech Protecht to launch a game-changing solution designed to revolutionise bookings in youth and amateur sports.
Flowcode has partnered with REIN, an embedded insurance technology company, to help consumers secure quotes and find coverage anytime.

Flowcode and REIN join forces to revolutionise embedded insurance

Flowcode has partnered with REIN, an embedded insurance technology company, to help consumers secure quotes and find coverage anytime.
Sapiens International Corporation, a global provider of software solutions for the insurance industry, has launched the latest version of its Sapiens CoreSuite for Property & Casualty, specifically for the North American insurance market.

Sapiens International enhances CoreSuite with new performance upgrades for North American P&C insurers

Sapiens International Corporation, a global provider of software solutions for the insurance industry, has launched the latest version of its Sapiens CoreSuite for Property & Casualty, specifically for the North American insurance market.
Air Doctor, a leading travel medical services platform, has expanded its leadership team with two new key appointments.

Air Doctor expands leadership team with pair of new appointments

Air Doctor, a leading travel medical services platform, has expanded its leadership team with two new key appointments.

News Stories

Duck Creek Technologies, an intelligent solutions provider shaping the future of property and casualty (P&C) and general insurance, has launched its latest insurance-focused payments solution to modernise and simplify payment processes for insurance carriers.

Duck Creek Technologies introduces Payments Facilitator to streamline insurance transactions

Duck Creek Technologies, an intelligent solutions provider shaping the future of property and casualty (P&C) and general insurance, has launched its latest insurance-focused payments solution to modernise and simplify payment processes for insurance carriers.
The Open Carbon Protocol (OCP) has announced a strategic partnership with Kita to improve the credibility and integrity of carbon credit transactions.

The Open Carbon Protocol partners with Kita to boost transparency in carbon credit markets

The Open Carbon Protocol (OCP) has announced a strategic partnership with Kita to improve the credibility and integrity of carbon credit transactions. The primary goal...
RSA Insurance, a leading provider of insurance products and services, has launched a new financial risks product called Directors' and Officers' (D&O) Protection.

RSA expands financial risks offering with new D&O protection product

RSA Insurance, a leading provider of insurance products and services, has launched a new financial risks product called Directors' and Officers' (D&O) Protection.
Quantee, a dynamic provider of pricing solutions, is set to help Agria achieve pricing excellence throughout its next stage of growth in Sweden and across Europe.

Quantee collaborates with Agria to revolutionise pet insurance in Sweden and beyond

Quantee, a dynamic provider of pricing solutions, is set to help Agria achieve pricing excellence throughout its next stage of growth in Sweden and across Europe.
Saudi Reinsurance Company (Saudi Re), a leading reinsurer in the Middle East, has appointed Ahmed Al-Jabr as its new chief executive officer (CEO), effective from 1st October 2024.

Saudi Re appoints new CEO as it looks to reinforce its competitive position

Saudi Reinsurance Company (Saudi Re), a leading reinsurer in the Middle East, has appointed Ahmed Al-Jabr as its new chief executive officer (CEO), effective from 1st October 2024.

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