Sector Updates

Maximising retention and safety in insurance with service-oriented strategies

Maximising retention and safety in insurance with service-oriented strategies

The insurance sector is witnessing a paradigm shift as carriers move beyond conventional loss control surveys to embrace service-oriented strategies. This evolution is fueled...
In today’s rapidly changing insurance sector, the focus on managing the human side of risk has never been more important. Insurance now extends beyond policies and claims—it is about fostering a culture of safety, building long-term trust, and enhancing collaboration between insurers and their clients. A well-structured service plan that tackles these human elements can create significant benefits for both insurers and insureds, leading to a win-win scenario.

The role of risk service plans in insurance

In today’s rapidly changing insurance sector, the focus on managing the human side of risk has never been more important. Insurance now extends beyond policies and claims—it is about fostering a culture of safety, building long-term trust, and enhancing collaboration between insurers and their clients. A well-structured service plan that tackles these human elements can create significant benefits for both insurers and insureds, leading to a win-win scenario.
In clinical trials, where innovation often hinges on participant involvement, many studies are facing challenges in attracting and retaining enough participants. One key factor behind this difficulty is the trial's communication process. The traditional methods often leave patients frustrated, causing dropout rates to soar. However, a shift is underway, driven by artificial intelligence (AI) and automation, as customer experience automation company Ushur explains.

How AI is transforming clinical trial communication

In clinical trials, where innovation often hinges on participant involvement, many studies are facing challenges in attracting and retaining enough participants. One key factor behind this difficulty is the trial's communication process. The traditional methods often leave patients frustrated, causing dropout rates to soar. However, a shift is underway, driven by artificial intelligence (AI) and automation, as customer experience automation company Ushur explains.
IAT Insurance Group, a specialty property and casualty insurance carrier, has chosen CLARA Analytics, a leading AI-based claims solutions provider, to implement its Claims Document Intelligence Pro (Claims DocIntel Pro) platform.

IAT Insurance Group selects CLARA Analytics’ AI platform to streamline claims operations

IAT Insurance Group, a specialty property and casualty insurance carrier, has chosen CLARA Analytics, a leading AI-based claims solutions provider, to implement its Claims Document Intelligence Pro (Claims DocIntel Pro) platform.
Active insurance provider Coalition, which focuses on cyber insurance and risk management, has appointed Fiona McMartin as an associate underwriter in its London office.

Coalition strengthens UK cyber insurance team with latest appointment

Active insurance provider Coalition, which focuses on cyber insurance and risk management, has appointed Fiona McMartin as an associate underwriter in its London office.
CRC Group, a leading North American wholesale specialty insurance distributor, has announced the addition of three new professionals to its team as part of its strategic expansion.

CRC Group expands team with key appointments

CRC Group, a leading North American wholesale specialty insurance distributor, has announced the addition of three new professionals to its team as part of its strategic expansion.
EventPipe has partnered with embedded InsurTech Protecht to launch a game-changing solution designed to revolutionise bookings in youth and amateur sports.

EventPipe partners with Protecht to launch Booking Protection for sports events

EventPipe has partnered with embedded InsurTech Protecht to launch a game-changing solution designed to revolutionise bookings in youth and amateur sports.
Flowcode has partnered with REIN, an embedded insurance technology company, to help consumers secure quotes and find coverage anytime.

Flowcode and REIN join forces to revolutionise embedded insurance

Flowcode has partnered with REIN, an embedded insurance technology company, to help consumers secure quotes and find coverage anytime.
Sapiens International Corporation, a global provider of software solutions for the insurance industry, has launched the latest version of its Sapiens CoreSuite for Property & Casualty, specifically for the North American insurance market.

Sapiens International enhances CoreSuite with new performance upgrades for North American P&C insurers

Sapiens International Corporation, a global provider of software solutions for the insurance industry, has launched the latest version of its Sapiens CoreSuite for Property & Casualty, specifically for the North American insurance market.
InsurancePadosi, an Indian InsurTech startup, has successfully closed a $500,000 pre-seed funding round, led by the global early-stage venture capital firm Antler.

Indian InsurTech InsurancePadosi secures $500k in pre-seed funding round

InsurancePadosi, an Indian InsurTech startup, has successfully closed a $500,000 pre-seed funding round, led by the global early-stage venture capital firm Antler.

News Stories

Migrating from on-premises to cloud infrastructure is a major leap for any organisation. This was the case for a Fortune 500 insurer seeking to modernise its operations. Their existing system, which relied on outdated methods and manual processes, was no longer fit to handle the enormous amounts of data generated daily. This transformation involved building a robust, automated platform, transitioning to the cloud, and optimising for efficiency and scalability. Customer software development company Symfa explains how it supported the firm on this journey.

How Symfa helped a Fortune 500 insurer modernise its cloud infrastructure – part one

Migrating from on-premises to cloud infrastructure is a major leap for any organisation. This was the case for a Fortune 500 insurer seeking to modernise its operations. Their existing system, which relied on outdated methods and manual processes, was no longer fit to handle the enormous amounts of data generated daily. This transformation involved building a robust, automated platform, transitioning to the cloud, and optimising for efficiency and scalability. Customer software development company Symfa explains how it supported the firm on this journey.
ZestyAI has partnered with Standard Casualty Company to enhance risk assessment and policyholder collaboration for manufactured home insurance using advanced AI-driven property and climate risk analytics.

ZestyAI and Standard Casualty join forces to innovate property insurance for mobile homes

ZestyAI has partnered with Standard Casualty Company to enhance risk assessment and policyholder collaboration for manufactured home insurance using advanced AI-driven property and climate risk analytics.
HDI Global, a leading provider of industrial insurance, has announced plans to expand its environmental liability insurance offerings to international markets.

HDI Global expands ESG insurance offering with international environmental liability coverage

HDI Global, a leading provider of industrial insurance, has announced plans to expand its environmental liability insurance offerings to international markets. The expansion follows the...
Mulberri, a digital insurance platform focused on innovating business insurance, has joined forces with Qualys in a bid to deliver enhanced cyber insurance offerings.

Qualys partners with Mulberri to transform cyber insurance underwriting

Mulberri, a digital insurance platform focused on innovating business insurance, has joined forces with Qualys in a bid to deliver enhanced cyber insurance offerings.
Duck Creek Technologies, a global provider of intelligent solutions for property and casualty (P&C) and general insurance, has announced the opening of a second Centre of Excellence (CoE) in Warsaw, Poland.

Duck Creek Technologies expands with new centre of excellence in Poland

Duck Creek Technologies, a global provider of intelligent solutions for property and casualty (P&C) and general insurance, has announced the opening of a second Centre of Excellence (CoE) in Warsaw, Poland.

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