In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. In the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of the CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon.
In a world where passports are tickets to adventures, there often lurks an unspoken concern - healthcare on foreign shores. While every budding jet-setter has a horror story, Air Doctor has become the solution to these concerns, cementing itself as a must-have travel companion.
Go to any FinTech event and it is instantly clear that customer engagement is a major priority for most companies. Given its significance, are insurance firms doing enough or should they be doing more?
Insurers are finding themselves on the cusp of an innovative overhaul, specifically with regard to the claims journey - a process historically plagued by complex systems and lack of transparency, but now being redefined by advancing technology and evolving customer expectations.
As the insurance industry experiences a pivotal shift towards digitalisation, InsurTech leaders emphasise the importance of digital transformation not only to meet evolving customer expectations but also to enhance operational efficiency and foster innovation.
Medical care and travel startup Air Doctor and ERGO Travel Insurance partnership has recently been recognised for its innovative solutions and products.
ERGO Travel Insurance has launched a service in collaboration with Travel InsurTech AirDoctor that will allow its customers to receive medical assistance anywhere in the world.