Tag: automation

The insurance sector is a dynamic market that continuously evolves due to technology, policyholder demands, and legislation. To stay competitive and provide optimal service, insurers must adapt to these changes. Comarch, a global IT business products provider, explores several trends shaping the insurance claims landscape.

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has announced the launch of its prebuilt AI-powered automation solution.

Aflac, a leading provider of supplemental insurance in the U.S., has announced a partnership with SKYGEN to continue improving the customer satisfaction journey.

One of America's largest mortgage servicers has been facing a significant challenge. The company, which was established in the early 1990s and operates across...

Inland Empire Health Plan (IEHP) has established itself as a prominent figure in the healthcare sector, ranking among the top 10 largest Medicaid health plans in the U.S. and holding the title of the largest not-for-profit Medicare-Medicaid public health plan nationwide.

Claims represent a pivotal moment in insurance, often determining customer loyalty and future business opportunities. They not only involve the insurer and the customer...

Simplifai, a leading provider of AI-powered solutions in the insurance sector, has secured a significant investment with Idékapital leading the raise.

Intelligent Process Automation (IPA) has emerged as a game-changer in the business landscape, promising streamlined operations, cost savings, and enhanced customer experiences. However, the journey towards reaping these benefits is fraught with challenges that can derail projects and impede progress, as Simplifai explains.

Nearly one year ago, hyperexponential launched a certification programme, beginning with the "Core Model Developer Exam." The initiative has been warmly received, with certificates and badges being awarded quarterly. The enthusiasm for this achievement is visible, with many sharing their hx Renew certificates on LinkedIn, celebrating their success.

In the realm of insurance, the claims process stands as a pivotal point in shaping overall customer satisfaction. Simplifai explores this process from the handlers’ perspective to give valuable insights into how to improve it across various insurance lines and regions.