Tag: Claims management

Claims represent a pivotal moment in insurance, often determining customer loyalty and future business opportunities. They not only involve the insurer and the customer...

The insurance industry is undergoing a transformative shift, propelled by the integration of Artificial Intelligence (AI). As insurers grapple with increasingly complex claims and rising customer expectations, AI has emerged as a potent tool to streamline processes, enhance accuracy, and elevate customer satisfaction levels. However, amidst the plethora of AI solutions available, selecting the right option for claims management is not a simple task, as the AI automation platform Simplifai explains.

The Black Car Fund, a not-for-profit organisation established by New York State, has announced its partnership with CLARA Analytics, a leader in the application of artificial intelligence in the insurance sector.

Simplifai, the secure AI automation provider, has been chosen by ERV Nordic to enhance the efficiency of their travel insurance claims handling processes.

In today's insurance landscape, customers eagerly anticipate all services to be available digitally without delay. Gone are the days when tedious paper-based protocols were...

Global insurer and reinsurer, QBE North America, a branch of QBE Insurance Group Limited, and Guidewire, a trusted platform for property and casualty (P&C) insurers, have revealed a strategic partnership.

In digital transformation initiatives, claims experiences have often been neglected due to the fact they are an expense and not a value driver. However, improving customer experience in these processes could be the secret to keeping more clients. One of the companies pioneering this charge is Benekiva.

The UK’s Financial Conduct Authority (FCA) has begun regulating the claims management industry across England, Wales and Scotland.

Carlyle has picked up a majority stake in tech-enabled insurance claims business Sedgwick in a deal with KKR valued at approximately $6.7bn.