Tag: customer engagement

Engage People has extended its strategic partnership with Medibank, one of Australia’s largest health insurers, to enhance its digital loyalty and rewards offering.

When it comes to creating a great user experience (UX), it’s not just about making technology look good—it’s about making it feel effortless. At Ushur,...

Customer retention is a critical focus for life and health insurers, who must now navigate an evolving market landscape characterised by increasing customer expectations. Providing personalised experiences, streamlining claims processes, and implementing wellness programmes are all essential strategies that insurers can leverage to enhance customer engagement, reduce churn, and foster long-term loyalty. Digital health engagement platform dacadoo offers up some ideas as to how life and health insurers can retain their customers.

In the wake of escalating living costs, contact centres have become crucial lifelines, particularly for vulnerable customers requiring support across utilities, healthcare, and housing sectors. This enhanced reliance on contact centres underscores their pivotal role in delivering responsible and sensitive services.

One of America's largest mortgage servicers has been facing a significant challenge. The company, which was established in the early 1990s and operates across...

Go to any FinTech event and it is instantly clear that customer engagement is a major priority for most companies. Given its significance, are insurance firms doing enough or should they be doing more?