Tag: customer experience

As expectations for speed and convenience rise, insurance companies are under growing pressure to deliver fast, seamless service to their clients. Yet, as M-Files warns, speed without accuracy—especially when deploying generative AI—can risk customer satisfaction and ultimately harm a firm’s reputation.

74% of insurers are prioritising digital transformation and tech adoption in 2025 43 leading insurance C-level executives from across more than 10 countries...

Artificial intelligence (AI) is having a profound impact on insurance underwriting, transforming long-established processes and significantly improving insurers’ capabilities. From improving risk assessment to tailoring offers and automating administrative functions, AI is enabling a new era of agility and competitiveness in the InsurTech space, as Earnix explains.

When it comes to creating a great user experience (UX), it’s not just about making technology look good—it’s about making it feel effortless. At Ushur,...

Ushur, a leader in customer experience automation for regulated industries, has announced the appointment of Deepak Vedarthan as senior vice president of customer success.

The healthcare industry has undergone a seismic transformation in recent years, with patient engagement evolving well beyond traditional models. Today’s patients demand active involvement in their healthcare journey, seeking accessible, personalised care. With this momentum expected to continue in 2025, digital health technology platform dacadoo delves into the top eight ways healthcare providers can revolutionise patient engagement this year.

Customer retention is a critical focus for life and health insurers, who must now navigate an evolving market landscape characterised by increasing customer expectations. Providing personalised experiences, streamlining claims processes, and implementing wellness programmes are all essential strategies that insurers can leverage to enhance customer engagement, reduce churn, and foster long-term loyalty. Digital health engagement platform dacadoo offers up some ideas as to how life and health insurers can retain their customers.

Pouch Insurance, leveraging the capabilities of the INSTANDA no-code insurance platform, has introduced a pioneering AI assistant named 'Goodie'.

Madanes Insurance Agency, a leading insurance broker specializing in complex insurance schemes across property, liability, and health sectors, along with risk and claims management, has partnered with Novidea.

Munich Re Automation Solutions Ltd has entered into a significant business relationship with American Family Life Insurance Company, marking a pivotal shift towards cloud-based...