Tag: customer experience

Pricing technology is moving beyond its traditional home in actuarial and underwriting teams. Rating engines are increasingly being used by marketing, innovation and product...

Insurers have invested significantly in customer data, segmentation and behavioural analytics to improve engagement. However, many still face challenges when turning those insights into...

Plaid, a financial technology company that enables consumers to securely connect their financial accounts with apps and services, has partnered with Sierra, an AI...

Key European InsurTech investment stats in H1 2026: European InsurTech deal activity grew 13% YoY in H1 UK companies dominated European InsurTech landscape as...

Key global InsurTech investment stats in Q2 2026: Global InsurTech funding grew 2.4x YoY in Q2 US firms secured eight of the top 10...

Key global InsurTech investment stats in H1 2026: Global InsurTech funding grew 96% YoY in H1 US firms completed 56% of all global InsurTech...

Key views of challenges in implementing AI in insurance companies: KPMG’s Insurance CEO Outlook surveyed 110 insurance CEOs across 11 markets on the key challenges they...

Key views of percentage of budget spent on AI in insurance companies: KPMG’s Insurance CEO Outlook surveyed 110 insurance CEOs across 11 markets, all leading...

KPMG's Insurance CEO Outlook surveyed 110 insurance CEOs across 11 markets, all leading organisations with revenues above $500m 44% of CEOs expect agentic...

Key European InsurTech investment stats in 2025: European InsurTech deal activity fell by 12% YoY in 2025 UK firms dominated the European InsurTech marketplace...