Tag: customer experience
Why insurance personalisation is still stuck in the data gap
Insurers have invested significantly in customer data, segmentation and behavioural analytics to improve engagement. However, many still face challenges when turning those insights into...
Plaid and Sierra unlock AI-powered financial workflows
Plaid, a financial technology company that enables consumers to securely connect their financial accounts with apps and services, has partnered with Sierra, an AI...
UK companies dominated European InsurTech deals in H1 as deal activity...
Key European InsurTech investment stats in H1 2026:
European InsurTech deal activity grew 13% YoY in H1
UK companies dominated European InsurTech landscape as...
Only two continents featured in top 10 global InsurTech deals in...
Key global InsurTech investment stats in Q2 2026:
Global InsurTech funding grew 2.4x YoY in Q2
US firms secured eight of the top 10...
US reinforced its position as the main global InsurTech hub with...
Key global InsurTech investment stats in H1 2026:
Global InsurTech funding grew 96% YoY in H1
US firms completed 56% of all global InsurTech...
Ethical challenges top AI barriers in insurance at 55%, exposing a...
Key views of challenges in implementing AI in insurance companies:
KPMG’s Insurance CEO Outlook surveyed 110 insurance CEOs across 11 markets on the key challenges they...
AI investment is accelerating with two-thirds of insurance CEOs allocating 10...
Key views of percentage of budget spent on AI in insurance companies:
KPMG’s Insurance CEO Outlook surveyed 110 insurance CEOs across 11 markets, all leading...
Insurance CEOs identify agentic AI as a value driver with 44%...
KPMG's Insurance CEO Outlook surveyed 110 insurance CEOs across 11 markets, all leading organisations with revenues above $500m
44% of CEOs expect agentic...
UK firms secured over a third of all European InsurTech deals...
Key European InsurTech investment stats in 2025:
European InsurTech deal activity fell by 12% YoY in 2025
UK firms dominated the European InsurTech marketplace...
Over three quarters of insurance execs view increasing technology spend as...
Insurance investment stats in 2025:
120 insurance leaders across carriers, agencies and tech firms were surveyed on 2025 priorities
78% of respondents expected to...
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