Tag: customer experience

American Family Life Insurance embraces Munich Re automation solutions

Munich Re Automation Solutions Ltd has entered into a significant business relationship with American Family Life Insurance Company, marking a pivotal shift towards cloud-based...

CCC Intelligent Solutions eyes market expansion with 40 million shares secondary...

CCC Intelligent Solutions Holdings (CCC) has recently made headlines with its announcement of a significant secondary offering.

How Ushur is levelling-up customer experience processes

It is no secret that the customer experience is one of the biggest modern battlegrounds for business. Despite this, many companies still fail to offer end-to-end streamlined experiences. Ushur was designed to change this.  

Why InsurTechs need to focus on the customer experience

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. In the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of the CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon. 

Solera teams up with STELLA Automotive AI to transform automotive customer...

Solera, a leading provider of vehicle lifecycle management solutions, joins forces with STELLA Automotive AI to introduce a groundbreaking solution named ServiceAgent AI.

Ushur reveals new launch module for enhanced customer experience automation

Ushur, a leading provider of Customer Experience Automation solutions, continues to innovate with its latest major release, which includes the introduction of a key feature aimed at empowering citizen developers.

75% of business leaders are “comfortable” incorporating AI into customer-facing strategies

75% of key decision-makers in the healthcare, insurance, and financial services industries are now "comfortable" incorporating AI and automation into customer-facing strategies or communications, according to research from Customer Experience Automation™ (CXA) pioneer Ushur.

Unlocking business potential: The power of Low Code No Code (LCNC)...

Low Code No Code (LCNC) software, a transformative innovation in the realm of application development, caters to individuals lacking coding experience. These platforms offer intuitive drag-and-drop interfaces, enabling users to craft applications effortlessly. InsurTech Ushur delves into the fundamental aspects of LCNC software, exploring its significance, key components, and the potential impact on businesses.

Neptune Flood secures $200m in premiums and strengthens advisory board

Neptune Flood, the largest private provider of flood insurance in the United States, has achieved a significant milestone by surpassing $200m in premium revenue.

Streamlining group benefits communication: Key innovations & strategies

In the rapidly evolving world of group benefits, companies are doubling down on strategies that enhance their interactions and boost operational efficiency. Especially during the peak seasons, these firms are navigating a maze of challenges, with effective communication emerging as a paramount concern.

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