Latest cx News, Insights & Analysis

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. In the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of the CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon.

Corporate Leaders

Why InsurTechs need to focus on the customer experience

February 16, 2024

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. In the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of the CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon.