Tag: cx

For years, digital transformation in sectors like healthcare, insurance, and financial services has concentrated heavily on front-end innovation, enhancing customer-facing interfaces like apps and portals. However, the underlying infrastructure has often remained disjointed and inefficient, with outdated workflows, compliance risks, and manual intervention creating friction and operational silos.

Ushur, a company specialising in Customer Experience Automation (CXA) for regulated industries, has renewed its HITRUST r2 certification, reinforcing its commitment to information security and compliance excellence.

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. In the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of the CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon.