Tag: Insurance

Insurance in 2025 can be categorised as a period of uncertainty. Global economic conditions, highly competitive markets and evolving customer demands are all contributing...

The insurance sector is at an important crossroads. It is currently in a period of increased competition and market pressure, meaning existing growth and profitability strategies are under strain. They need to find a way to cope with this market pressure but not stifle their future growth.

For years, digital transformation in sectors like healthcare, insurance, and financial services has concentrated heavily on front-end innovation, enhancing customer-facing interfaces like apps and portals. However, the underlying infrastructure has often remained disjointed and inefficient, with outdated workflows, compliance risks, and manual intervention creating friction and operational silos.

Acrisure, the global FinTech firm offering AI-driven financial services, has secured $2.1bn through a new capital raise backed by several major investors, bolstering its plans to grow internationally and enhance its platform.

As healthcare systems struggle to balance rising costs with limited resources, digital health solutions—known collectively as eHealth—have become essential tools for reform. Among the innovators helping drive this shift is dacadoo, whose Digital Health Engagement Platform (DHEP) is delivering measurable results in improving patient outcomes and reducing system-wide costs. From virtual consultations to personalised health apps, eHealth technologies are redefining how care is delivered and accessed.

As expectations for speed and convenience rise, insurance companies are under growing pressure to deliver fast, seamless service to their clients. Yet, as M-Files warns, speed without accuracy—especially when deploying generative AI—can risk customer satisfaction and ultimately harm a firm’s reputation.

Akur8, a Paris-based InsurTech, has partnered with Post Telecommunication Joint Stock Insurance Corporation (PTI), one of Vietnam’s leading non-life insurance providers, to enhance its actuarial capabilities.

Insurance carriers often struggle to extract the full value from their renewal portfolios, largely due to inefficiencies in pricing and outdated systems. According to Quantee, more than 20 factors outside of pure pricing can erode performance. In response to this, the firm has delved into seven actionable strategies that insurers can use to enhance both customer retention and portfolio profitability.

As personalisation becomes the heartbeat of modern consumerism, the insurance industry is the latest to embrace a radical reimagining of its role in our...

Ushur, a company specialising in Customer Experience Automation (CXA) for regulated industries, has renewed its HITRUST r2 certification, reinforcing its commitment to information security and compliance excellence.