Tag: mental health
Balancing technology and empathy: A guide to supporting vulnerable customers
In the wake of escalating living costs, contact centres have become crucial lifelines, particularly for vulnerable customers requiring support across utilities, healthcare, and housing sectors. This enhanced reliance on contact centres underscores their pivotal role in delivering responsible and sensitive services.
Over a third of UK finance companies agree mental health is...
Over a third of companies in the UK finance industry agree mental health is not a cultural priority within their organisation.