Tag: Onboarding

As expectations for speed and convenience rise, insurance companies are under growing pressure to deliver fast, seamless service to their clients. Yet, as M-Files warns, speed without accuracy—especially when deploying generative AI—can risk customer satisfaction and ultimately harm a firm’s reputation.

As UK insurers grapple with rising claims costs and escalating premiums, the pressure on onboarding processes has never been greater. Motor claims payouts surged by 18% last year, while British drivers faced premium hikes of over a third, outpacing the rest of Europe. At the same time, home insurance renewal quotes soared by 42%, leaving insurers scrambling to adapt. Given these tribulations, the efficiency and effectiveness of insurance onboarding has become crucial. 

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has announced the launch of its prebuilt AI-powered automation solution.

AgentSync, a compliance platform for the insurance space, has reportedly bagged $4.4m in its seed round.