Tag: ScanBot

Insurance company SWICA turned to Scanbot SDK in a bid to provide its customers with smooth digital processes for transferring recovery documents within its mySWICA app.

As 2022 draws to a close, FinTech Global spoke to industry executives to find out what trends stuck around from last year, what new patterns emerged and what the defining characteristics of the year were for the industry.

The health and life insurance market has many challenges and trends in common with the wider insurance industry. However, it also faces its own unique hurdles, what are these and what can insurers do about them?

A recent whitepaper by Scanbot SDK has studied how North American insurances perform on digital customer experience.

Scanbot launched its mobile scanning technology SDK in 2017 after discovering that insurers were dissatisfied with cumbersome claim filing processes, struggling with poor document quality and were being weighed down by time-consuming and costly document reviewing processes. Now, its mobile document scanning is turning the way insurers handle documents on its head.

The insurance industry has paid lip service to AI and machine learning for some time. However, adoption has been underwhelming. As firms come under intense pressure to meet changing customer demands, could this instigate more rapid AI adoption?

Customers have raised the bar on the level of service they expect from their insurance provider. Faced with the industry’s historic reputation of working against the customer, insurers and InsurTechs must raise their customer experience game if they are to come out on top.

With 2022 in full swing, the InsurTech industry is already heating up. FinTech Global asked industry experts what their predictions are for the year ahead.

Streamlined customer experiences are becoming increasingly important for insurers and to achieve this they need to implement an omnichannel experience, according to Scanbot CEO Christoph Wagner.

Just under 60% of North American health insurers have adopted a customer-facing mobile app, according to new research from Scanbot.