Tag: Smart Communications

When looking to make a switch from a legacy on-premise to cloud-based CCM solutions, Smart Communications stresses the importance of asking certain questions before signing a new vendor contract.

Smart Communications, which helps companies engage in meaningful customer conversations, has named Anthony Bennett as its new chief information officer.

A challenging economy, inflationary pressures and rising claims and premiums means 2023 will not be an easy ride. Yet, the insurance industry is ready to yield its new-found resilience to take the year in its stride.

As 2022 draws to a close, FinTech Global spoke to industry executives to find out what trends stuck around from last year, what new patterns emerged and what the defining characteristics of the year were for the industry.

FinTech Global recently conducted an interview with Smart Communications, a technology company focussed on helping businesses engage in more meaningful customer conversations, in the wake of the company’s recognition in the InsurTech100 list.

As companies seek new technologies to get the competitive edge, Smart Communications believes cloud adoption will help insurance companies be agile and improve business outcomes.

With changing needs and an increased focus on consumer health, insurers must not only keep up with trends but get ahead of them.

At a time of heightened customer expectations, financial institutions are facing intensifying pressure to make data collection for KYC as smooth and painless as possible.

It has been said AI is not a silver bullet to all the insurance industry’s shortcomings. So, what’s all the chatter about? Where is it best suited, and what (if any) are its limits?

The insurance industry has paid lip service to AI and machine learning for some time. However, adoption has been underwhelming. As firms come under intense pressure to meet changing customer demands, could this instigate more rapid AI adoption?