Switzerland-based InsurTech platform dacadoo has been named as one of the four Cool Vendors in Insurance 2021 by Gartner.
The report outlines different stances to customer experience needed to cater for evolving consumer demands. This includes digital channel capabilities, and new products and services.
Gartner selected companies that highlight interesting, new and innovative products and services.
In the report there is a number of recommendations for Life and P&C insurance CIOs to improve their digital business strategy and innovation.
These include creating a product and technology platform that incorporates the cool vendors and targeting business innovation projects and proof of concept efforts by measuring how the cool vendors combine emerging technology.
Finally, it states businesses should accelerate customer experience transformation by leveraging tools from the cool vendors to improve customer intelligence.
dacadoo president and CEO Peter Ohnemus said, “We consider our inclusion in the Cool Vendors in Insurance 2021 by Gartner, a confirmation of our mission to enable insurers to unlock the power of digital health engagement and health risk quantification to improve their business performance.
“AI and reward-driven client solutions are driving further this mayor CX transformation of digital life and health. We believe that the global insurance industry is now ripe for getting into the growing ‘real-time movement’ that we have seen in other industries such as entertainment, travel, retail, etc.
“It is mission-critical that insurance companies become customer centric and able to build a long-term relationship with their clients. At dacadoo we call this the ‘REF factor’ (providing solutions that are Relevant, Easy and Fun to use) which is a new way of creating and benchmarking client engagement.”
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