Mobile apps have become indispensable tools for insurance agents, revolutionising their workflows and boosting customer service. Among the valuable features that insurance agent apps offer, the ability to scan ID documents on the go stands out. Scanbot SDK explores the advantages of mobile document scanning for insurance professionals and how you can seamlessly integrate it into your app.
Insurance agents play a crucial role in advising individuals and businesses on insurance options, serving as intermediaries between clients and insurers. Many insurance companies now provide their agents with mobile apps designed to streamline various tasks, such as managing customer data, generating quotes, and processing claims.
One of the most critical features for insurance agents is the ability to quickly verify a customer’s identity. This is where a robust ID document scanner becomes invaluable. The capacity to scan and upload ID cards, passports, and European Health Insurance Cards (EHICs) directly from a mobile device significantly enhances an agent’s efficiency and flexibility. It translates into superior customer service, cost savings, and improved security, the former of which has become the perennial want and need of customers in the modern world.
To further enhance efficiency, Optical Character Recognition (OCR) technology plays a crucial role in automating data extraction from ID cards, passports, and EHICs. Manually inputting data can be tedious and error-prone, but OCR technology simplifies the process by extracting information such as a customer’s name, date of birth, and address as key-value pairs. This not only eases an agent’s workload but also saves customers valuable time by reducing the risk of manual data entry errors.
The principle of incorporating mobile scanning within an insurance agent app is a tantalising one for carriers. A solution that can scan documents efficiently would dramatically accelerate customer-facing processes like registration, claims processing, and policy renewals. By eliminating manual data entry, agents not only save time but also reduce operational costs. This improved service fosters stronger client relationships, leading to higher customer retention and increased sales.
The most efficient way to integrate these mobile scanning features into your insurance agent app is by leveraging a Software Development Kit (SDK). An SDK provides a comprehensive set of tools, documentation, and resources that developers can use to seamlessly integrate specific software components into their applications. It comes equipped with pre-built code modules, sample code, tutorials, and developer support, reducing the time and resources required for in-house development.
SDKs are developed, tested, and maintained by experts, ensuring access to the latest and most advanced document scanning technology. A well-documented SDK, like Scanbot’s Data Capture SDK, guarantees rapid integration, making it a suitable choice for time-critical projects.
The service operates entirely offline, enhancing data security, and offering an intuitive interface for automatic data extraction from documents. This would in turn minimise the risk of error.
Integrating Scanbot’s innovative SDK solution into an insurance agent app would give carriers the opportunity to alleviate this threat. This can be done with minimal upfront paperwork, through the German firm’s free trial license.
Incorporating the power of mobile ID document scanning into your insurance agent app, can transform your workflow level, and arguably, more importantly, dramatically improve your customer satisfaction rate.
Read the full blog from Scanbot SDK here.
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