Blink Parametric and Zurich Insurance in Asia Pacific have teamed up to offer a flight delay solution that will provide customers with real-time flight delay benefits.
The collaboration aims to integrate Blink Parametric’s real-time flight delay assistance and claims solution with the Zurich Edge Platform to enhance the digital strategy across the Asia Pacific region.
Zurich Insurance will offer real-time assistance to eligible policyholders facing flight delays, granting them complimentary access to VIP airport lounges.
Additionally, lounge passes will remain valid for six months, providing flexibility to policyholders. The initiative begins in Singapore and aims to deliver superior customer experiences in the APAC travel insurance market.
The move signifies a significant step towards enhancing customer-centric digital insurance products in the Asia Pacific region. This partnership underscores the importance of collaboration in delivering innovative solutions to address evolving customer needs.
Sid Mouncey, CEO of Blink Parametric, said, “This is an exciting partnership for us as we strengthen our presence in the region with Zurich Asia Pacific. Zurich Edge platform is a catalyst for fresh, relevant, digital insurance products and our unique flight disruption solution is a great fit for the platform. Our respective teams achieved a seamless and rapid integration, prioritising the delivery of a superior customer experience for the APAC travel insurance market.”
Roopa Malhotra, Head of Customer & Digital for Zurich Asia Pacific commented, “We believe in the power of collaboration to offer our customers smart, relevant, personalised insurance offerings. Blink integrates an effective tech solution to address one of the key claims priorities in travel insurance. We believe a flight delay solution that is instant, adaptable, and value-adding can genuinely enhance how customers experience travel insurance – which is in line with our objective of offering more digitally-enabled services that deliver assistance as and when customers need it.”
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