How Comarch helped Credit Agricole redefine customer experience in banking

August 7, 2024

Credit Agricole Bank Polska has leveraged Comarch‘s expertise to redefine the customer experience in banking.

The collaboration between Credit Agricole and Comarch was driven by a mutual goal to redefine the customer experience in banking.

By integrating innovative technologies, the partnership streamlines banking and leasing services into a cohesive ecosystem, enhancing convenience and trust for customers.

This was achieved by leveraging Comarch’s innovative Open Platform which integrates external solutions and supports continuous product and service optimisation. It features personalised hints and suggestions to improve user experience and productivity.

Initially, Credit Agricole and EFL Group faced challenges with off-the-shelf products, but Comarch’s approach, blending off-the-shelf software with in-house development, proved successful.

The platform’s flexible model combines Buy & Build & Own strategies, allowing Credit Agricole to tailor solutions to long-term client satisfaction.

Its API-first approach, micro-services architecture, and Agile-oriented development enable rapid adaptation to market changes while minimising operational disruptions.

Credit Agricole Bank Polska offers a wide range of financial products and services, including personal and business banking solutions. It is dedicated to enhancing customer satisfaction through advanced technology and efficient service delivery.

Comarch is a leading FinTech firm known for its expertise in creating digital solutions that facilitate seamless banking experiences.

The company’s offerings include platforms and tools that drive digital transformation and operational efficiency for financial institutions.

Credit Agricole’s collaboration with Comarch highlights the impact of strategic partnerships and technological innovation in the banking sector. By adopting cutting-edge solutions and maintaining a customer-focused approach, Credit Agricole is setting new standards in digital banking, ensuring its competitive edge in a rapidly evolving market.