Why insurers struggle to turn AI investment into better CX

Insurance leaders have spent the past decade investing heavily in modernising pricing engines, underwriting models and digital distribution channels. Yet despite this sustained transformation effort, customer experience (CX) continues to fall short of rising expectations, according to Earnix.

Why insurers struggle to turn AI investment into better CX

June 3, 2026

Insurance leaders have spent the past decade investing heavily in modernising pricing engines, underwriting models and digital distribution channels. Yet despite this sustained transformation...

US InsurTech Fenris has launched a series of new vehicle and property intelligence capabilities aimed at helping insurers make faster decisions across quoting, underwriting and distribution processes.

Fenris adds vehicle and property data features for insurers

June 3, 2026

US InsurTech Fenris has launched a series of new vehicle and property intelligence capabilities aimed at helping insurers make faster decisions across quoting, underwriting...

Liberty Mutual has been testing a ChatGPT integration that allows users to request personalised auto insurance quote estimates directly within the AI chat interface.

Liberty Mutual pilots insurance quoting inside ChatGPT

May 21, 2026

Liberty Mutual has been testing a ChatGPT integration that allows users to request personalised auto insurance quote estimates directly within the AI chat interface. The...

Multinational insurer Prudential has launched an AI-powered assistant designed to help financial professionals access underwriting information, product details and business forms more quickly across its life insurance operations.

Prudential unveils AI assistant for financial professionals

May 20, 2026

Multinational insurer Prudential has launched an AI-powered assistant designed to help financial professionals access underwriting information, product details and business forms more quickly across...

Zurich Insurance has deployed Cytora’s AI-powered risk digitisation platform across five countries in just 90 days, cutting manual underwriting triage time by 80% as part of a wider global rollout.

MACM taps OneShield for core system overhaul

May 18, 2026

The Medical Assurance Company of Mississippi (MACM) has selected OneShield as its new full-suite core insurance platform as the medical malpractice insurer moves away...

ManageMy, an InsurTech platform focused on customer and agent engagement for insurers, has launched a new integration with Snowflake aimed at giving carriers direct access to operational data across policy, billing, claims and distribution systems.

ManageMy brings insurance data access to Snowflake

May 18, 2026

ManageMy, an InsurTech platform focused on customer and agent engagement for insurers, has launched a new integration with Snowflake aimed at giving carriers direct...

Insurance pricing modernisation is often framed as a technology problem, but in reality, it is increasingly a leadership and operating model challenge. The organisations that succeed are not necessarily those that invest the most in systems, but those that are able to rethink how pricing is structured, prioritised and embedded across the business.

Why insurers are rethinking how pricing is structured

May 14, 2026

Insurance pricing modernisation is often framed as a technology problem, but in reality, it is increasingly a leadership and operating model challenge. The organisations...

Travelers backs Applied’s AI-powered renewal quoting push

Insurance giant Aon rolls out Claims Copilot globally

May 14, 2026

Aon, the global professional services and insurance brokerage firm, has expanded its Claims Copilot platform across North America, Asia Pacific and several countries in...

insured.io, an InsurTech company specialising in omnichannel customer experience technology for insurers, has launched a new AI-powered virtual claims agent designed to automate the First Notice of Loss (FNOL) process across voice and chat channels.

insured.io rolls out omnichannel Claims AI solution

May 14, 2026

insured.io, an InsurTech company specialising in omnichannel customer experience technology for insurers, has launched a new AI-powered virtual claims agent designed to automate the...

Insurance DataLab has enhanced its Security Committee-in-a-Box tool by embedding its Insurer Performance Index, helping brokers make more evidence-based insurer placement decisions under increasing regulatory scrutiny.

Brokers gain insurer insights with Insurance DataLab update

May 13, 2026

Insurance DataLab has enhanced its Security Committee-in-a-Box tool by embedding its Insurer Performance Index, helping brokers make more evidence-based insurer placement decisions under increasing...