Consumer Platforms

Vertafore launches AI agent to streamline MGA submissions

Vertafore launches AI agent to streamline MGA submissions

Vertafore, a Denver-based insurance technology provider, has launched an AI submission processing agent for managing general agents (MGAs), designed to reduce manual intake processes...
Insurance leaders have spent the past decade investing heavily in modernising pricing engines, underwriting models and digital distribution channels. Yet despite this sustained transformation effort, customer experience (CX) continues to fall short of rising expectations, according to Earnix.

Why insurers struggle to turn AI investment into better CX

Insurance leaders have spent the past decade investing heavily in modernising pricing engines, underwriting models and digital distribution channels. Yet despite this sustained transformation...
US InsurTech Fenris has launched a series of new vehicle and property intelligence capabilities aimed at helping insurers make faster decisions across quoting, underwriting and distribution processes.

Fenris adds vehicle and property data features for insurers

US InsurTech Fenris has launched a series of new vehicle and property intelligence capabilities aimed at helping insurers make faster decisions across quoting, underwriting...
Liberty Mutual has been testing a ChatGPT integration that allows users to request personalised auto insurance quote estimates directly within the AI chat interface.

Liberty Mutual pilots insurance quoting inside ChatGPT

Liberty Mutual has been testing a ChatGPT integration that allows users to request personalised auto insurance quote estimates directly within the AI chat interface. The...
Multinational insurer Prudential has launched an AI-powered assistant designed to help financial professionals access underwriting information, product details and business forms more quickly across its life insurance operations.

Prudential unveils AI assistant for financial professionals

Multinational insurer Prudential has launched an AI-powered assistant designed to help financial professionals access underwriting information, product details and business forms more quickly across...
Zurich Insurance has deployed Cytora’s AI-powered risk digitisation platform across five countries in just 90 days, cutting manual underwriting triage time by 80% as part of a wider global rollout.

MACM taps OneShield for core system overhaul

The Medical Assurance Company of Mississippi (MACM) has selected OneShield as its new full-suite core insurance platform as the medical malpractice insurer moves away...
ManageMy, an InsurTech platform focused on customer and agent engagement for insurers, has launched a new integration with Snowflake aimed at giving carriers direct access to operational data across policy, billing, claims and distribution systems.

ManageMy brings insurance data access to Snowflake

ManageMy, an InsurTech platform focused on customer and agent engagement for insurers, has launched a new integration with Snowflake aimed at giving carriers direct...
Insurance pricing modernisation is often framed as a technology problem, but in reality, it is increasingly a leadership and operating model challenge. The organisations that succeed are not necessarily those that invest the most in systems, but those that are able to rethink how pricing is structured, prioritised and embedded across the business.

Why insurers are rethinking how pricing is structured

Insurance pricing modernisation is often framed as a technology problem, but in reality, it is increasingly a leadership and operating model challenge. The organisations...
Travelers backs Applied’s AI-powered renewal quoting push

Insurance giant Aon rolls out Claims Copilot globally

Aon, the global professional services and insurance brokerage firm, has expanded its Claims Copilot platform across North America, Asia Pacific and several countries in...
insured.io, an InsurTech company specialising in omnichannel customer experience technology for insurers, has launched a new AI-powered virtual claims agent designed to automate the First Notice of Loss (FNOL) process across voice and chat channels.

insured.io rolls out omnichannel Claims AI solution

insured.io, an InsurTech company specialising in omnichannel customer experience technology for insurers, has launched a new AI-powered virtual claims agent designed to automate the...
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News Stories

Earnix pushes AI agents into insurance workflows

Earnix pushes AI agents into insurance workflows

Earnix, the Boston-headquartered InsurTech provider specialising in pricing, underwriting and decisioning technology, has launched Agent Hub, bringing more than 25 insurance-specific AI agents and...

Patra unveils managed services for insurance workflows

Patra, an operating partner working exclusively with the insurance industry and known for running one of the sector's largest production-grade agentic AI platforms, has...
US insurers face a major 2026 ISO GL overhaul

US insurers face a major 2026 ISO GL overhaul

US insurance carriers are preparing for a major change to Commercial General Liability (GL) rating, with the 2026 ISO overhaul set to affect classification,...

AIUC raises $40m as AI trust becomes non-negotiable

AIUC, the artificial intelligence underwriting company building the audit, standards and insurance infrastructure behind its mission to Underwrite Superintelligence, has closed a $40m Series...
Thatch raises $108m at $1bn valuation

Thatch raises $108m at $1bn valuation

Thatch, the health benefits platform helping employers move away from one-size-fits-all group health plans, and toward a model that puts spending decisions in employees'...
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