Embracing innovation often requires challenging the status quo and partnering with solutions that not only address current demands but also anticipate future needs. ChainThat’s Beyond Policy Administration (BPA) platform has emerged as a game-changer for companies striving to achieve operational excellence.
Mike Cavanaugh, chief insurance officer at Fusion, explained how the firm has leveraged ChainThat’s platform to transform its operations to meet the demands of a dynamic industry.
Fusion’s prior system was described by Cavanaugh as “mediocre enough to get the job done.” While it covered essential tasks like invoicing and data tracking, it fell short in scalability and innovation.
Fusion wanted more—a platform that embedded advanced logic, automated complex workflows, and integrated seamlessly with partners.
ChainThat’s BPA met these needs, empowering Fusion to “get business out there” effectively and integrate smoothly across diverse partner systems.
Enhanced efficiency and adaptability
With ChainThat’s BPA, Fusion has significantly improved automation and customisation. Processes previously reliant on manual input now benefit from automation, reducing errors and enabling quicker decision-making.
The platform’s customisable reporting and document generation capabilities have allowed Fusion to adapt operations precisely, a marked improvement over their old system.
The relationship between Fusion and ChainThat goes beyond technology. Collaboration played a crucial role in shaping the BPA platform to meet Fusion’s specific needs.
Cavanaugh highlighted the importance of this partnership, saying, “It was a collaborative process that really made a difference for us.” ChainThat’s hands-on support ensured Fusion’s seamless transition and continues to bolster their growth.
Paving the way
ChainThat’s BPA platform has set Fusion on a trajectory of innovation, efficiency, and adaptability.
For MGAs, brokers, and insurers looking to revolutionise their operations, Fusion’s experience underscores the platform’s potential. ChainThat isn’t just a technology provider—it’s a growth partner, delivering solutions that help clients thrive in an ever-evolving industry.
Read the full blog from ChainThat here
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