Columbia Insurance Group (CIG), a mutual insurer specialising in property and casualty coverage for small and mid-sized businesses, has partnered with One Inc to implement cutting-edge solutions to enhance its policyholder experience.
The partnership was formed to modernise CIG’s payment systems, making them more efficient, secure, and customer-friendly.
By adopting One Inc’s technology, CIG seeks to meet evolving customer demands while maintaining a competitive edge in the insurance market.
One Inc, headquartered in Folsom, California, is a leader in digital payment solutions tailored specifically for the insurance sector.
Their platform facilitates seamless inbound and outbound payments, leveraging cutting-edge technology to enhance customer satisfaction while reducing costs and risks for insurers.
CIG will integrate One Inc’s PremiumPay® and ClaimsPay® solutions into their operations through the Guidewire InsuranceSuite, which is deployed on Guidewire Cloud Platform.
PremiumPay will allow CIG to manage multi-channel communication preferences, deliver proactive messaging, and create a personalised, branded experience.
ClaimsPay will provide policyholders with flexible payment options, including popular platforms such as PayPal, Venmo, and Zelle, as well as Interactive Voice Response (IVR) and text messaging.
Through these solutions, CIG aims to boost customer retention, lower costs, and mitigate risks. The integration underscores their commitment to innovation and exceptional customer service.
Lisa Wharton, vice president and chief information officer of Columbia Insurance Group, said, “Partnering with One Inc represents a crucial milestone in our commitment to remain at the forefront of the industry and consistently meet the evolving needs of our customers. Their deep expertise in digital payments enables us to seamlessly integrate cutting-edge technology, providing our policyholders with a payment experience that is not only modern and efficient but also secure. We are thrilled to introduce this innovative solution, which will enhance the overall customer experience and help us better serve our clients in a rapidly changing digital landscape.”
Ian Drysdale, chief executive officer of One Inc, added, “One Inc and Columbia Insurance Group share a unified vision of leveraging digital payments technology to deliver exceptional customer experiences. Our advanced platform and industry expertise are designed to elevate Columbia Insurance Group’s policyholder satisfaction by providing a streamlined and modern single payment solution. Beyond enhancing the customer experience, our collaboration will drive operational efficiency, reduce costs and set the stage for Columbia’s greater success.”
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