ServiceNow, a leading digital workflow company, has announced the appointment of Nigel Walsh, former head of global insurance for Google Cloud, as the new head of its global insurance division.
Walsh brings extensive experience from both the insurance and technology sectors, according to InsurTech Insights.
His new role at ServiceNow will see him lead the company’s efforts to expand its footprint within the insurance industry, leveraging its cloud-agnostic platform, recent CRM advancements, and a growing focus on agent and agentic AI.
In a LinkedIn post announcing his new position, Walsh expressed enthusiasm about joining ServiceNow and its potential to address key challenges in the insurance space.
He said: “I’ve been hearing the same challenges and ambitions from customers for a while. ServiceNow for me is in a perfect position, already trusted by 100’s of Insurers globally, is cloud agnostic, our recent CRM announcement and importantly our focus on agents and Agentic AI.”
“How we, along with our partner ecosystem apply this to the business of Insurance from process and workflow optimisation to underwriting and claims and start to address the complex messy middle is just the beginning.”
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