Neutrinos, a prominent provider of AI-based intelligent automation solutions tailored for the insurance industry, has revealed a significant collaboration with a global Fortune 500 life insurer to overhaul and digitise the carrier’s new business underwriting workflows across eight international markets.
The transformation spans both retail and high-net-worth (HNW) customer segments, covering products such as Whole Life, Universal Life, and Critical Illness insurance.
The insurer plans to utilise the Neutrinos platform to streamline previously disconnected intake processes, introduce AI-driven risk evaluation, and implement “first-time-right” (FTR) practices. These enhancements are expected to result in faster, more accurate, and highly customised experiences for both policyholders and financial advisors.
Samik Ghosh, CEO and Co-Founder of Neutrinos, emphasised the innovation behind the partnership, “This partnership represents a bold step forward in reimagining how underwriting works. We’re not just automating the process, but elevating it,” he said. “For retail, it’s about speed, simplicity, and omni-channel precision. For HNW, it’s about orchestrating rich data, expert judgment, and intelligent systems to deliver concierge-grade advisory experiences at digital scale.”
By embracing this digital shift, the insurer positions itself to excel in a competitive landscape where both clients and advisors expect responsiveness and tailored service—particularly in high-value, relationship-oriented sales.
The Neutrinos automation platform is designed to bring scalable speed, accuracy, and personalisation to life insurance operations, aligning well with the dynamic requirements of agent-led distribution models and core enterprise transformation initiatives.
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