OpenDialog, a conversational AI company focused on the insurance sector, has joined forces with Guidewire, a cloud platform provider for the property and casualty (P&C) insurance industry, through the Insurtech Vanguards programme.
The collaboration aims to advance safe, scalable AI adoption in the insurance space, according to FF News.
The partnership is designed to accelerate the deployment of secure conversational AI in underwriting, policy servicing, and customer engagement. OpenDialog’s inclusion in the Insurtech Vanguards programme reflects the growing need for innovative InsurTech solutions that not only scale efficiently but also meet strict compliance standards.
OpenDialog offers a conversational AI platform purpose-built for regulated industries like insurance. Its AI agents are tailored to support the entire customer journey—from quoting to claims—while complying with regulatory frameworks and internal governance policies. OpenDialog’s SAFER AI Benchmark™ ensures every AI solution meets safety and compliance requirements, offering insurers confidence in adoption.
Guidewire’s Insurtech Vanguards initiative is a curated community of startups and technology partners working to modernise the P&C insurance industry. Through the programme, Guidewire provides strategic guidance, customer connections, and advocacy for InsurTech companies. The initiative allows its P&C clients to explore vetted, forward-thinking solutions for streamlining operations and enhancing customer experience.
Through this collaboration, OpenDialog’s AI technology will be further integrated into the broader InsurTech ecosystem. OpenDialog reports that its AI agents have already delivered significant business outcomes, including a 70% reduction in servicing costs and major gains in online conversion rates and cross-sell opportunities within 30 days of implementation.
The partnership also reinforces a broader industry movement towards explainable AI in insurance, ensuring both innovation and risk mitigation are prioritised.
“We are incredibly excited to join the Guidewire Insurtech Vanguards program. It marks an important milestone in our mission to provide insurers with easy-to-adapt AI agents that can improve business performance in as little as 30 days,” OpenDialog chief commercial officer Dean Chapman said.
“By collaborating with Guidewire, we can jointly empower insurers to overcome challenges in low online sale conversions, missed upsell opportunities, and poor customer experience and operational inefficiency, bringing unparalleled value through our easy-to-adapt pre-built AI agents.”
“Guidewire is thrilled to welcome OpenDialog to the Insurtech Vanguards program,” Guidewire chief evangelist Laura Drabik said. “Their innovative approach to conversational AI and commitment to safe, scalable solutions align with our mission to empower insurers. We look forward to connecting OpenDialog with our P&C customers and helping them drive meaningful advancements in the industry.”
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