Fadata, a global provider of core software solutions for the insurance industry, has unveiled its latest AI strategy, aimed at reshaping how insurance firms adopt and benefit from artificial intelligence.
The initiative comes as insurers increasingly look to harness AI to improve operational efficiency, drive innovation, and deliver better customer outcomes. Fadata’s new approach responds to industry-wide demand for intelligent, agile technology that enhances rather than replaces human roles.
With headquarters in Munich and offices across Europe, Fadata specialises in developing digital platforms and core process software tailored for the insurance sector. The company supports insurers worldwide in transforming their legacy systems into dynamic, future-proof architectures.
The newly launched AI strategy will embed intelligent tools directly into Fadata’s core software products, enabling clients to take advantage of smarter workflows, faster decision-making, and greater customer responsiveness. Fadata is also partnering with AI ecosystem providers to co-create high-value solutions, underpinned by a clear product roadmap and company-wide mindset shift.
In practice, the AI roadmap is already yielding results. Fadata reports productivity gains of up to 50% in some departments, while teams are being freed from repetitive tasks to focus on more rewarding, value-driven work. The company has emphasised that its AI adoption is people-first, positioning the technology as an enabler rather than a threat.
Additional internal initiatives include the establishment of an AI steering community and strong executive sponsorship to champion change. Managers and employees are encouraged to experiment, learn, and propose automation support based on real needs, with successful use cases celebrated throughout the business.
Fadata is fostering a culture of inspiration, with a focus on learning and upskilling. Employees are given the space to explore AI’s potential while being reassured that their roles are secure and evolving. The firm’s approach centres on trust, empowerment, and strategic collaboration.
Fadata head of quality and AI Dimitar Navushtanov said, “AI is no longer a future concept — it’s a present necessity. Our clients are AI curious and expect us to be utilising it. We can very proudly say that we are taking bold steps to become a leader of AI adoption for insurance core software innovation. However, creating an AI friendly business isn’t just about tools. It’s about people, trust, and mindset. We’re most excited to see how AI will support skill development within the ‘Fadata-verse’.”
Navushtanov added, “Nobody is being replaced by AI. We are using AI to amplify our teams and gain value from the time that AI affords us all. People that are open to understanding and utilising AI are extremely valuable for Fadata and we will nurture their enthusiasm and talent. It is truly important that we support our people to evolve alongside us, and as an employer we believe this makes us an exciting place to come to work. We are consistently delivering the message that AI is here to stay and demonstrating the tangible benefits for both our colleagues’ careers and us as a company. No one will be left behind.”
He concluded, “We appreciate that early adoption comes with both challenges and strategic advantages which is why we believe in failing fast, learning faster. We are all going all-in with AI and the results speak for themselves, for example those being produced by our quality department, which has quadrupled its annual volume, and our professional services team, now freed from mundane tasks, spends more time engaging directly with customers, building stronger, more personal partnerships that deliver better outcomes. But with our people constantly front of mind, every AI use case we implement starts with the same question: Will this make someone’s job better? It is people who drive innovation, build trust, and deliver real value, and that will never change at Fadata.”
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