Insurity, a cloud-native software provider for insurance carriers, brokers, and managing general agents (MGAs), has announced a renewed focus on driving innovation in the claims space.
Known for supporting both commercial and personal lines, the firm is enhancing its technology stack with upgrades aimed at improving automation, modernising infrastructure, and optimising the user experience, according to InsurTech Insights.
The announcement reflects increasing pressure on insurers to upgrade claims operations with smarter tools and faster processes. In response, Insurity is prioritising speed, configurability, and usability—three elements seen as essential to effective, modern claims management.
Insurity’s platform already supports a wide array of workflows for insurers. The company delivers cloud-based solutions that help insurance organisations streamline underwriting, billing, and claims. The current developments are part of a broader roadmap designed to ensure long-term value, customer-centric experiences, and operational efficiency.
At the core of the claims innovation strategy is a redesigned user interface and backend architecture improvements. These changes are intended to accelerate digital transformation while ensuring adjusters and claims teams have more intuitive and flexible tools. A next-generation UI and enhanced AI capabilities are central to this refresh.
Insurity is also working with technology partners to deepen its AI and fraud mitigation capabilities. Strategic partnerships with Floatbot.AI and Attestiv are bringing in generative AI features for smarter triage and claims inquiries, as well as blockchain-backed tools for fraud detection and digital evidence validation. These technologies aim to lower operational costs, reduce time to resolution, and strengthen fraud controls.
The broader innovation strategy includes automation, digital first notice of loss (FNOL), and a modern integration framework. This positions Insurity to support insurance companies in improving adjuster experiences, cutting expenses, and delivering faster results to policyholders.
Insurity director of product management Cindy Casteel said, “Our customers rely on Insurity to deliver reliable, modern claims solutions and we’re doubling down on that commitment. We’re investing in a next-generation UI, expanding AI capabilities, and building out a roadmap that ensures our claims platform is a long-term solution for both operational efficiency and superior policyholder experiences.”
Insurity vice president and general manager, insurance ecosystems Chris Quirk said, “We’re focused on solving real problems in claims, from reducing fraud and streamlining FNOL, to simplifying the day-to-day experience for adjusters. As the market continues to evolve, we’re committed to giving insurers a smarter, faster path to claims transformation, without compromising on flexibility or control.”
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