Migrating legacy systems in the insurance sector is fraught with challenges. Outdated platforms, complex regulatory requirements across jurisdictions, and tight deadlines often create a perfect storm of risk and uncertainty. Errors can disrupt operations, delay compliance, or erode customer trust. Yet, InsurTech firm ChainThat defied these odds, successfully migrating 35,000 policies across 40+ US states with a remarkable 99.7% success rate in just three days for a client.
ChainThat was tasked with transitioning a customer’s legacy system to its business process automation (BPA) platform, incorporating new products and updated definitions compliant with regulations across 48 US states.
With only a one-week deadline to execute in a live production environment, the pressure was intense, and failure loomed as a real possibility.
What set ChainThat apart was its collaborative spirit. The team united across functions, solving problems with precision and speed. ChainThat’s AVP – programme manager Jai Prakash Jhankal said, “It’s not about individual skills. It’s more about trust, collaboration, and sharing ownership together.”
This approach enabled them to complete the migration in half the allotted time, achieving near-perfect results.
ChainThat’s success underscores its ability to transform challenges into opportunities. By prioritising trust and agility, the company not only met the deadline but also set a new standard for operational excellence in InsurTech, proving that teamwork can deliver extraordinary outcomes under pressure.
Watch the full interview with Jai here.
Copyright © 2025 FinTech Global
